Cherwell Software Launches the Next Generation of SaaS for Help Desk and Service Management
Cherwell Software announced that its flagship service management product, Cherwell Service Management™ - with Pink Verified ITIL V3 content - is now available as a Software-as-a-Service model.
Colorado Springs, CO, March 22, 2009 --(PR.com)-- Cherwell Software, Inc., Innovative Technology Built on Yesterday’s Values, today announced that its breakthrough help desk product, Cherwell Service Management™ - with Pink Verified ITIL V3 content - is now available through a “Software-as-a-Service” (“SaaS”) deployment model. This service is in addition to its already popular On-Premise deployment model.
Cherwell On-Demand is a SaaS model that allows organizations to utilize the software in a hosted environment without any capital expenditure. Instead, expenses for licensing, hosting and maintaining the software are paid out of the operating budget. This offers lower start-up costs because the application licenses are leased rather than owned.
Cherwell On-Demand has an added benefit – a “lease to own” option, giving customers the best of both worlds. Each year that a customer uses Cherwell On-Demand equates to a discount on license fees for Cherwell On-Premise, Cherwell’s traditional concurrent user license model, should a customer elect at a later date to switch models and bring the application in-house.
“Our dual deployment approach offers much more flexibility,” said Vance Brown, Chairman and CEO of Cherwell Software. “We work with your company to determine which deployment best suits your current needs. If you change your mind later – or if your business requirements change – no problem! Our approach offers the ability to switch from one to the other.”
Cherwell On-Demand allows companies to take advantage of the SaaS model, but still offer the strength of a smart client application. Aptly termed “hybrid SaaS,” this model mitigates three of the greatest limitations of a traditional browser-based SaaS model – customization, data control, and user experience. “Customers want a choice,” said Arlen Feldman, Chief Technology Officer for Cherwell. “We offer our customers a level of customization and control over their business processes and data that is hard to find under a browser-based SaaS model. We believe we have the most customizable SaaS model on the market today. And we offer a far superior user experience. This hybrid approach represents the next generation of SaaS deployment.”
With Cherwell’s entrance into the SaaS market, Cherwell Software continues to deliver innovative technology by offering the most flexibility in the Service Management software industry today. Please visit www.cherwellsoftware.com for more information about Cherwell Software.
About Cherwell Software, Inc.
Cherwell Software is a leading developer of IT Service Management software solutions. Cherwell Service Management, the flagship product, was designed from the ground up, using Microsoft’s .NET technology and out-of-the-box ITIL best practices. With fully-integrated management modules such as Incident, Problem, Change, Release, Configuration, Service Level, and Knowledge – just to name a few, Cherwell provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support. Cherwell offers enterprise power with mid-market pricing and ease of use. Satisfied Cherwell customers include companies such as TV Guide, The Weather Channel, Ent Federal Credit Union, The University of Minnesota, Hallmark Services, and Rosetta Stone.
Headquartered in Colorado Springs, Cherwell Software was founded, and is managed, by a team of industry experts – including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s HEAT® and ITSM™ product lines, and the founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward “building innovative technology based on yesterday values.”
###
Cherwell On-Demand is a SaaS model that allows organizations to utilize the software in a hosted environment without any capital expenditure. Instead, expenses for licensing, hosting and maintaining the software are paid out of the operating budget. This offers lower start-up costs because the application licenses are leased rather than owned.
Cherwell On-Demand has an added benefit – a “lease to own” option, giving customers the best of both worlds. Each year that a customer uses Cherwell On-Demand equates to a discount on license fees for Cherwell On-Premise, Cherwell’s traditional concurrent user license model, should a customer elect at a later date to switch models and bring the application in-house.
“Our dual deployment approach offers much more flexibility,” said Vance Brown, Chairman and CEO of Cherwell Software. “We work with your company to determine which deployment best suits your current needs. If you change your mind later – or if your business requirements change – no problem! Our approach offers the ability to switch from one to the other.”
Cherwell On-Demand allows companies to take advantage of the SaaS model, but still offer the strength of a smart client application. Aptly termed “hybrid SaaS,” this model mitigates three of the greatest limitations of a traditional browser-based SaaS model – customization, data control, and user experience. “Customers want a choice,” said Arlen Feldman, Chief Technology Officer for Cherwell. “We offer our customers a level of customization and control over their business processes and data that is hard to find under a browser-based SaaS model. We believe we have the most customizable SaaS model on the market today. And we offer a far superior user experience. This hybrid approach represents the next generation of SaaS deployment.”
With Cherwell’s entrance into the SaaS market, Cherwell Software continues to deliver innovative technology by offering the most flexibility in the Service Management software industry today. Please visit www.cherwellsoftware.com for more information about Cherwell Software.
About Cherwell Software, Inc.
Cherwell Software is a leading developer of IT Service Management software solutions. Cherwell Service Management, the flagship product, was designed from the ground up, using Microsoft’s .NET technology and out-of-the-box ITIL best practices. With fully-integrated management modules such as Incident, Problem, Change, Release, Configuration, Service Level, and Knowledge – just to name a few, Cherwell provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support. Cherwell offers enterprise power with mid-market pricing and ease of use. Satisfied Cherwell customers include companies such as TV Guide, The Weather Channel, Ent Federal Credit Union, The University of Minnesota, Hallmark Services, and Rosetta Stone.
Headquartered in Colorado Springs, Cherwell Software was founded, and is managed, by a team of industry experts – including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s HEAT® and ITSM™ product lines, and the founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward “building innovative technology based on yesterday values.”
###
Contact
Cherwell Software
Ken Sparks
719.386.7000
www.cherwellsoftware.com
Ken Sparks
719.386.7000
www.cherwellsoftware.com
Contact
Categories