Syntellect CT Connect 7.5 Released
Phoenix, AZ, April 04, 2009 --(PR.com)-- Syntellect, Inc., a leading provider of contact center interaction management solutions, announced today the release of Syntellect CT Connect Version 7.5. This release includes a number of new and updated switch supports. To better serve the CTI needs and requirements of the end user, many of the updates for this release were developed in close cooperation with Syntellect’s customer and partner base.
With the release of CT Connect Version 7.5, Syntellect further strengthens the position of the most used CTI middleware in the world. CT Connect 7.5 adds additional PBX switch support to the product and also includes new releases of PBX switches previously supported:
• Mitel ICP 3300
• Ericson MX One
• Alcatel OmniPCX Enterprise
• Cisco Call Manager
These enhancements are in addition to the improvements and switch updates introduced for CT Connect over the last year (mostly in service pack releases) and include:
• Support for Ericsson BP250 switch
• Support for Avaya IP Office switch
• Support for Nortel BCM
• Support for the Asterisk IP PBX
• Support for newer releases of the Avaya ACM & AES servers
As part of the CT Connect 7.5 release, Syntellect is also introducing changes to the licensing model, which will allow us to better address market requirements for, both the small user as well as the multi thousand port users.
About Syntellect
At Syntellect, we help our customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business, to the level of help desired. We measure our success by our ability to implement and continuously support solutions for our customers. With two decades of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high-technology, help desk, consumer products, and healthcare industries.
Syntellect is headquartered in Phoenix, Arizona, with additional offices in North America and the United Kingdom. For more information about Syntellect, Inc. visit www.syntellect.com
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With the release of CT Connect Version 7.5, Syntellect further strengthens the position of the most used CTI middleware in the world. CT Connect 7.5 adds additional PBX switch support to the product and also includes new releases of PBX switches previously supported:
• Mitel ICP 3300
• Ericson MX One
• Alcatel OmniPCX Enterprise
• Cisco Call Manager
These enhancements are in addition to the improvements and switch updates introduced for CT Connect over the last year (mostly in service pack releases) and include:
• Support for Ericsson BP250 switch
• Support for Avaya IP Office switch
• Support for Nortel BCM
• Support for the Asterisk IP PBX
• Support for newer releases of the Avaya ACM & AES servers
As part of the CT Connect 7.5 release, Syntellect is also introducing changes to the licensing model, which will allow us to better address market requirements for, both the small user as well as the multi thousand port users.
About Syntellect
At Syntellect, we help our customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business, to the level of help desired. We measure our success by our ability to implement and continuously support solutions for our customers. With two decades of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high-technology, help desk, consumer products, and healthcare industries.
Syntellect is headquartered in Phoenix, Arizona, with additional offices in North America and the United Kingdom. For more information about Syntellect, Inc. visit www.syntellect.com
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Contact
Syntellect Inc.
Bruce Petillo
602-789-2755
www.syntellect.com
Bruce Petillo
602-789-2755
www.syntellect.com
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