Telrex to Host Webinar Highlighting Benefits of Speech Analytics
Learn How Companies Can Gain a Competitive Edge with Speech Analytics on April 21 at 9 a.m. Pacific.
Kirkland, WA, April 17, 2009 --(PR.com)-- Telrex, provider of the CallRex™ suite of IP call recording and workforce optimization solutions, today announced that Telrex will be hosting a Web event, “Gain a Competitive Edge with Speech Analytics,” on Tuesday, April 21, at 9:00 a.m. Pacific / 12:00 p.m. Eastern. Neil Barnes, Telrex’s speech analytics expert, will demonstrate how companies can turn their telephone recordings into actionable business assets.
Recorded telephone calls are loaded with valuable information that can be utilized across organizations. During the 45-minute session, Barnes will address how speech analytics services can turn the spoken content of unstructured telephone interactions into structured, reportable data that can:
* Identify cross- and up-sell opportunities
* Uncover trends within customer interactions
* Deliver an understanding of market opportunities
* Accurately measure and improve customer satisfaction
* Help to ensure policy and procedure adherence
* Give customers a voice within your organization so you gain a competitive edge
As an added bonus to attendees, Telrex is giving away initial analysis packages, at no charge, to three qualified companies who attend the Webinar. Each consultation package will include analysis of up to 200 hours of calls focusing on a single business issue, two consultation sessions, and a written report detailing our findings. To register for the Web event, visit http://www.telrex.com/about_us_events.htm.
Telrex offers ‘pay-as-you-go’ speech analytics consulting services, dramatically lowering the cost of speech analytics technology while delivering business value to companies of all sizes. Using CallRex Speech Analytics consulting services, companies can quickly capitalize on valuable call recording data to fine tune business performance and gain a competitive edge by identifying market opportunities and uncovering business trends. Each consultancy-led speech analytics engagement is tailored to each company’s business needs, and removes hours of human interaction from the call analysis.
To learn more about how your business can benefit from CallRex workforce optimization solutions, call 425.827.6156 x2 or visit http://www.telrex.com.
About Telrex
Telrex provides IP call recording and contact center optimization software. CallRex offers affordable access to call recording technologies, supporting IP telephony systems, VoIP soft switches and unified communications solutions from ShoreTel, Cisco, Mitel, Inter-Tel, Avaya, Microsoft OCS, 3Com, BroadSoft, Sylantro, Genband, Vertical, Asterisk, Fonality, TalkSwitch, and more.
Telrex offers its award-winning CallRex suite of software through value added resellers worldwide. Learn more at http://www.telrex.com or call 425.827.6156 x2.
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Recorded telephone calls are loaded with valuable information that can be utilized across organizations. During the 45-minute session, Barnes will address how speech analytics services can turn the spoken content of unstructured telephone interactions into structured, reportable data that can:
* Identify cross- and up-sell opportunities
* Uncover trends within customer interactions
* Deliver an understanding of market opportunities
* Accurately measure and improve customer satisfaction
* Help to ensure policy and procedure adherence
* Give customers a voice within your organization so you gain a competitive edge
As an added bonus to attendees, Telrex is giving away initial analysis packages, at no charge, to three qualified companies who attend the Webinar. Each consultation package will include analysis of up to 200 hours of calls focusing on a single business issue, two consultation sessions, and a written report detailing our findings. To register for the Web event, visit http://www.telrex.com/about_us_events.htm.
Telrex offers ‘pay-as-you-go’ speech analytics consulting services, dramatically lowering the cost of speech analytics technology while delivering business value to companies of all sizes. Using CallRex Speech Analytics consulting services, companies can quickly capitalize on valuable call recording data to fine tune business performance and gain a competitive edge by identifying market opportunities and uncovering business trends. Each consultancy-led speech analytics engagement is tailored to each company’s business needs, and removes hours of human interaction from the call analysis.
To learn more about how your business can benefit from CallRex workforce optimization solutions, call 425.827.6156 x2 or visit http://www.telrex.com.
About Telrex
Telrex provides IP call recording and contact center optimization software. CallRex offers affordable access to call recording technologies, supporting IP telephony systems, VoIP soft switches and unified communications solutions from ShoreTel, Cisco, Mitel, Inter-Tel, Avaya, Microsoft OCS, 3Com, BroadSoft, Sylantro, Genband, Vertical, Asterisk, Fonality, TalkSwitch, and more.
Telrex offers its award-winning CallRex suite of software through value added resellers worldwide. Learn more at http://www.telrex.com or call 425.827.6156 x2.
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Contact
Telrex
Jill Majors
425-827-6156
www.telrex.com
Jill Majors
425-827-6156
www.telrex.com
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