Phoenix, AZ, May 23, 2009 --(PR.com
)-- Syntellect, Inc., an industry leader in contact center and self-service technology, today announced the upcoming release of Syntellect Customer Interaction Management (CIM) version 7.0 from its award winning line of customer interaction solutions.
Syntellect CIM version 7.0 includes more than two dozen new product enhancements, including:
· A redesigned graphical user interface
· Agent application enhancements to improve efficiency and effectiveness
· Interaction management lifecycle reporting enhancements (iVault)
· Outbound application integration
These enhancements are all designed to streamline contact center processes, and the 7.0 release includes updated support for many third party components.
Additionally, the CIM 7.0 release is optimized for Syntellect’s upcoming Outbound Communicator solution (September 2009) for blended or dedicated agent proactive outbound customer campaigns. Outbound Communicator carefully monitors agent availability and has automatic throttle control for call pacing. Combined with CIM, Outbound Communicator allows for predictive and progressive dialing to send calls based on agents skills and availability.
“As a leader in contact center solutions for nearly twenty-five years, Syntellect is dedicated to developing solutions that better serve our customers by implementing their suggestions directly into the product,” stated J.R. Sloan, vice president of product management and marketing. “As a result of these recommendations, this release of CIM includes updates that will help make their contact centers more efficient, lower overall costs and provide a completely integrated contact center with the addition of Outbound Communicator.”
Containing an advanced management engine, Syntellect CIM enables control of a universal queue of customer interactions of all types, including telephone, interactive voice response (IVR), voice mail, email, web chat and fax.
"Syntellect CIM integrates seamlessly into your business environment and connects existing Customer Relationship Management (CRM) solutions, and other back-office applications, for a complete view of customer interactions. The platform delivers true site-independent universal queuing of all communication types across multiple contact centers, routing them to the most appropriate resource that is available,” added Sloan.
Syntellect CIM 7.0 will be available in July 2009. For additional information about Syntellect CIM, visit www.syntellect.com.
At Syntellect, we help our customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business to the level of help desired. We measure our success by our ability to implement and continuously support solutions for our customers. With over two decades of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high-technology, help desk, consumer products, and the healthcare industries.
Syntellect is headquartered in Phoenix, Arizona, with additional offices in North America and the United Kingdom. For more information about Syntellect, Inc. visit www.syntellect.com.