Online Staff Scheduling Software from ShiftHound Increases Employee Retention and Service Quality for Ridgeline Management Company
San Diego-based ShiftHound, Inc., the leading Software-as-a-Service provider of Staff Scheduling Software, has successfully implemented its web-based service at Ridgeline Management Company headquartered in Eugene, Oregon. ShiftHound is providing Open Shift Management (OSM) and Scheduling functionality to Ridgeline in order to automate the operational management of their workforce, significantly. reduce labor costs, and increase resident and staff satisfaction.
The single most important factor in determining the success of a senior housing community is effective management. Ridgeline’s management philosophy begins and ends with its dedication to its mission of creating environments where moments of joy, independence, and wellness are the focus each and every day. Every new hire, and each management decision, is guided by this mission. Ridgeline carefully selects team members that uphold the highest ethical standards. Ridgeline focuses on the relationships involving the staff, residents, families, professionals, and the community at large. Internal and external tools are used to maintain staff and resident satisfaction.
ShiftHound is one of those tools. Ridgeline has rolled out ShiftHound functionality to their staff, including manager and staff online visibility of scheduled and open shifts, point and click scheduling, PTO and shift swapping workflows, collaborative open shift management, as well as real-time calculation of labor costs and overtime – all through one browser screen. Important broadcasts and scheduling changes are automatically sent via e-mail and cell phone text messages to staff, eliminating manager time spent calling employees, as well as increasing accountability across the organization.
"We chose ShiftHound not just because of its innovative technology for collaborative scheduling that saves managers time, produces cost savings and helps improve service quality, but also because it can create a more positive workplace environment, especially with our tech-savvy Facebook Generation employees,” stated Jean Garboden, COO of Ridgeline Management Company.
Ridgeline is currently using ShiftHound in eight of their facilities, with over 200 active users. ShiftHound has improved employee retention by creating a more positive workplace environment by collaborating with and empowering employees and therefore dramatically reducing recruitment and hiring costs. “Every time Ridgeline hires a new employee it costs them approximately $7,000. We are pleased that ShiftHound is helping Ridgeline in reducing hiring costs, increasing employee retention, and providing continuity of staff leading to an improvement in satisfaction and service quality,” said Ian Chaplin, Founder of ShiftHound.
About Ridgeline Management Company
Ridgeline Management Company is a leading senior housing Management Company based in Eugene, Oregon. Ridgeline currently operates seventeen communities specializing in retirement, assisted living, and Memory Care (Alzheimer's Care).
Their mission is simple: create environments where moments of joy, independence, and wellness are the focus each and every day. They carry out this daily mission by employing quality, compassionate people, and by developing innovative programs. Ridgeline Management Company creates extraordinary value for their residents, families, employees, and the financial partners of the senior living communities with whom they interact.
The company has established a reputation as a model for excellence in the senior housing industry. Whether accolades by state agencies, or the heartfelt expressions by family members, they demonstrate the dedication required to achieve the highest standard of service and overall success for each property.
ShiftHound is a (Software-as-a-Service) company that uses Web 2.0 technology to deliver integrated, customizable web based Workforce Management (WFM) solutions, such as scheduling and open shift management/optimization, that enable small and medium sized customers to leverage the features and functions of applications usually reserved for Fortune 500 companies, without the significant financial investment.
ShiftHound is 100-percent dedicated to the success of its customers and commitment to continually improving their technology. ShiftHound is committed to providing feature-rich top-quality workforce management services at very competitive rates and prides itself for being extremely responsive and available to their customers.
For more information, please visit http://www.shifthound.com or contact Sales at 1.888.SHIFTRX (744.3879) or email@example.com