Camarillo, CA, June 21, 2009 --(PR.com
)-- Voice Print International Inc., a leading provider of integrated interactions recording and workforce optimization solutions and a member of the Avaya DevConnect program since 2002, today announced that it has added to its growing list of Avaya compliant solutions.
VPI’s solutions help businesses reliably record up to 100 percent of their voice interactions and associated telephony data in a Voice over Internet Protocol (VoIP), traditional TDM or hybrid environment for compliance, risk management and quality assurance purposes. Today’s announcement covers applications compliance-tested by Avaya for compatibility with:
Avaya Communication Manager 5.1.2 and Avaya AES 4.2
Avaya AES 4.2 and Avaya Proactive Contact/PDS with CTI 4.0.1
Avaya AES 4.2 and Avaya Proactive Contact/PDS 4.0.1
"Our long-standing collaboration and integration efforts with Avaya have once again resulted in a range of outstanding solutions that enable customers to increase performance, ensure regulatory compliance and minimize risk," said Andrew Marsh, president and CEO of VPI. "As a contact center optimization vendor looking out for its customers' needs, our collaborative efforts with Avaya enable us to offer the highest-quality, most reliable solutions, while leveraging each other's resources. We are pioneers in the development of open, standards-based platforms, and we share Avaya's commitment to providing solutions that integrate seamlessly into virtually any IT environment – enabling customers to fully leverage existing and future technologies."
One of the companies benefiting from the interoperability of VPI and Avaya solutions is Texas Power, a business that specializes in electrical power.
"We selected VPI because their call recording product is software-based, operates in our Avaya environment and has many advanced features that enable us to optimize our call center operation," said David Sadley, Telecom Director, Texas Power. VPI is a long-standing member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a Gold member of the program, VPI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
"By offering compliance testing to the many innovative companies like VPI, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya.
"They are able to use Unified Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line."
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
VPI (Voice Print International, Inc.) is a leading innovator and provider of integrated interaction recording and workforce optimization solutions for enterprises, trading floors, government agencies, and first responders. Through its award-winning suite of solutions, VPI empowers organizations to proactively improve the customer experience, increase workforce performance, ensure compliance, and align tactical and strategic objectives across the enterprise. With the power to be proactive, organizations are equipped to actively identify and maximize opportunities and minimize risk. For more than a decade, VPI has been providing proven technology and superior service to more than 1,300 customers in over 40 countries. For more information, visit http://www.VPI-corp.com.