Fleet, United Kingdom, July 17, 2009 --(PR.com
)-- Syntellect, Inc., an industry leader in contact centre and self-service technology, is pleased to announce that its EMEA headquarters has been awarded the Certificate of Recognition by BSI, for operating a Quality Management System which complies with the requirements of ISO 9001:2008. The certificate is in scope for contact centre interactions solutions and services encompassing design, sales, specification, delivery, implementation and support.
The International Organization for Standardization (ISO) was established in 1947 and is (currently) an association of approximately 157 members, which each represent their own country. ISO employs a system of Technical Committees, Sub-committees and Working Groups to develop International Standards. Some examples of ISO 9001:2008 requirements for a Quality Management System include:
-A set of procedures that cover all key processes in the business
-Monitoring processes to ensure they are effective
-Maintaining adequate records
-Checking output for defects, with appropriate and corrective action where necessary
-Regularly reviewing individual processes and the quality system itself for effectiveness
-Facilitating continual improvement
“Earning ISO 9001:2008 certification is a verifiable example of Syntellect’s commitment to providing unrivalled solutions and services to our customers,” said Syntellect’s UK Managing Director Andy Clune. “In today’s business environment, organizations want to be certain that the vendors they work with are committed to the highest standards. With achievements like ISO certification, Syntellect continues to demonstrate why it has been an industry leader for nearly 25 years.”
For more information about the International Organization for Standardization, please go to www.iso.org.
At Syntellect, we help our customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business, to the level of help desired. We measure our success by our ability to implement and continuously support solutions for our customers. With two decades of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high-technology, help desk, consumer products, and healthcare industries.
Syntellect is headquartered in Phoenix, Arizona, with additional offices in North America and throughout Europe and the Nordics. For more information about Syntellect, Inc. visit www.syntellect.com.
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