Leading Provider of Hosted Communications Solutions Named Top Outsourcing Provider by a Panel of Industry Experts
CallTower, Inc. has been named as a finalist for the 2006 Outsourcing Excellence Awards. CallTower was selected as an award finalist for its ability to keep business’ customer support communications and data all up and running in the wake of a disaster. CallTower’s customer, Cool Systems, an innovative sports industry medical device manufacturer, was able to maintain normal business communications even though a fire burned Cool Systems’ headquarters to the ground.
CallTower’s customer, Cool Systems, an innovative sports industry medical device manufacturer, was able to maintain normal business communications, access all phone calls and data, conduct customer support and sales, and communicate and collaborate as a team, even though a fire burned Cool Systems’ headquarters to the ground. If Cool Systems had not been using an outsourced IP communications and collaboration system, the company would not have been able to answer calls or email, nor directly support customers for days or even weeks.
With CallTower’s hosted intelligent voice, data, and collaboration services and applications, Cool Systems did not miss a beat. All of Cool Systems’ communications were available to workers via CallTower’s true unified communications that include: Text-to-Speech messaging for “talking email”, an Announced Caller Digital Assistant™, an Automated Attendant, Voice-Activated Voicemail/Email, and a Speak-by-Name Corporate Directory, as well as other features.
CallTower Provides Voice/Data Disaster Preparedness Plan to Customers
All businesses need a disaster preparedness plan. CallTower provides every customer with a unique plan that allows the customer to react quickly to emergency situations and immediately implement solutions in the event of any unforeseen customer premise disaster. CallTower immediately will re-route, and make accessible, all voice and data, based on the disaster plan. As a result, all communications are routed for direct connection and saved for easy access anytime from any location.
CallTower has a track record of keeping businesses in business – including providing access to customer support, voicemail and email, and all documents – during and after natural or unforeseen disasters. As a result, customer confidence in CallTower’s reliability, disaster preparedness and responsive customer service make it the leader in hosted voice and data solutions.
“CallTower strives to make businesses more productive and our hosted model ensures that companies can communicate under any circumstances,” said Mark Harris, CallTower’s Executive Vice President of Sales and Marketing. “CallTower is committed to developing secure, reliable, Always-On applications that improve the productivity of knowledge workers – and that businesses can count on 24/7. With CallTower, growing businesses can eliminate their capital expense for telephony and data, add collaboration and communication applications, and be prepared for challenges that occur, such as a power outage or unforeseen disaster. As a result, these growing companies can better support, service and sell to their customers and prospects with the functionality and capabilities of much larger organizations.”
About the Outsourcing Excellence Awards
The Outsourcing Excellence Awards take a unique, comprehensive inside look at current developments happening worldwide in successful outsourcing in numerous industries and geographic regions. The awards are sponsored by Outsourcing Center, Everest Group, and Forbes.
A panel of industry experts will select the award winners after a rigorous review of all components of relationships among nominations from a wide range of companies across the globe. The winners will be announced in June and awards will be given at an Oscars-like ceremony in New York in conjunction with Forbes.
Outsourcing Center, an Everest Group company, is a free online educational community that provides resources focused on outsourcing as a strategic tool to achieve high-value business objectives. Specializing in thought leadership, best practices and innovation in outsourcing, this authoritative and popular portal hosts research and white papers, case studies, the Outsourcing Journal, market analysis and a variety of other references and databases.
About CallTower, Inc.
CallTower, Inc. is the leading provider of hosted, enterprise-class, intelligent voice, data and collaboration applications and services for dynamic businesses nationwide. CallTower’s solutions enable companies to conduct process transformation and to leverage their voice and data communications into a strategic competitive advantage in today’s market.
CallTower’s secure, Always-On voice and data services provide growing companies with enterprise-class reliability, a single point of support, productivity-enhancing features, a comprehensive scalable suite of vertical market applications, all communications hardware (including a t-1 line, routers, switches, and phone handsets), and 24/7 service for a fixed monthly fee. By using CallTower’s solutions, growing businesses – companies with multiple offices and from 20-10,000 users – can now receive the same class of communications reliability and service traditionally reserved for Global 100 corporations.
Headquartered in San Francisco, CallTower has operations in Salt Lake City and Oklahoma City, and sales offices throughout the United States. More information on CallTower can be found on the Internet at www.calltower.com.