Camarillo, CA, February 24, 2010 --(PR.com
)-- VPI (Voice Print International, http://www.VPI-corp.com), the premier global provider of interaction recording and analytics, and contact center workforce optimization software solutions for enterprises, trading floors, government agencies, and emergency service providers, announced today that VPI EMPOWER has received a 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
“I am pleased to honor VPI for its hard work and success. VPI has displayed true innovation and excellence in the development of its VPI EMPOWER suite of analytics-enhanced call recording and contact center workforce optimization software solutions, and is dedicated to improving the contact center experience as well as the ROI for companies that use them,” said Rich Tehrani, CEO, TMC.
VPI EMPOWER is a powerful, modular suite of Web based contact center workforce optimization software solutions, comprised of applications for multimedia interaction recording and analytics, quality evaluation, electronic learning and coaching, and real-time performance management. VPI EMPOWER marks a radical departure from the conventional solutions currently available to contact centers. Built upon the foundation of VPI’s long-established, proven contact center workforce optimization software solutions, VPI EMPOWER leverages VPI Fact Finder™, a ground-breaking desktop screen analytics technology that automatically detects events and data directly from application screens being used by employees and tags them to appropriate points within recorded interactions. This enables automated classification and more meaningful, targeted analysis focused on key business issues, such as customer churn, first contact resolution, missed up-sell opportunities, product issues, long hold and handle times, multiple transfers or escalations, and much more. VPI EMPOWER contact center workforce optimization software delivers a significant advantage in just weeks, with an easy-to-use product that requires minimal training.
“We are deeply gratified that VPI EMPOWER contact center workforce optimization software has been honored as Product of the Year for Exceptional Innovation by TMC’s Customer Interaction Solutions Magazine,” said Patrick Botz, vice president of solutions marketing at VPI. “This prestigious award is a testament to VPI’s commitment to providing innovative, world-class contact center workforce optimization software solutions that enable organizations to rapidly and affordably maximize the potential and profitability of their customer contact center operations.”
VPI (Voice Print International, Inc.) is the premier provider of integrated interaction recording, analytics, quality management and contact center workforce optimization software solutions for enterprises, contact centers, trading floors, government agencies, and first responders. For more than a decade, VPI has been providing proven technology and superior service to more than 1,200 customers in 50 countries. VPI’s award-winning VPI EMPOWER software is an essential component for any organization that strives to enhance the customer experience, increase workforce performance, improve business efficiency and manage compliance. With VPI EMPOWER contact center workforce optimization software, organizations of all sizes now have the ability to uncover the root cause of important trends and issues via drill-down reports, rapidly retrieve and share recorded interactions, and easily evaluate employee performance with call quality evaluation tools from anywhere – all from a personalized Web-based portal interface. In addition, the secure solution leverages advanced file and data encryption, is built around the principles of open architecture, and is platform independent to integrate seamlessly into any existing and evolving infrastructure, resulting in compound reduction of costs and a significant and rapid Return on Investment. For more information, visit http://www.VPI-corp.com. To follow VPI via Twitter, visit http://Twitter.com/VPINews