Virtuallogger Emergency Recording Service Allows Call Centers to Continue Recording Calls When Their Recorder Has Failed
Today, over 90% of call centers record their calls, and more than 30% of their equipment is five years or older. That’s why VirtualLogger has announced VirtualLogger ERS™, an emergency call recording service to aid call centers whose recorders have failed. VirtualLogger is offering two levels of service – a free service that enables emergency recording on an as available basis, and a guaranteed availability service to paid subscribers.
As the leading provider of call recording, quality monitoring, and other contact center productivity applications as a service, VirtualLogger can provision call recording in the cloud in as little as 15 minutes. And - depending on the call center’s PBX infrastructure - VirtualLogger ERS can provide as much or more functionality as the center’s existing call recording system.
Whether because of tough economic conditions, the prospect of upgrading their phone systems, or other priorities, many call centers are now relying on equipment that is at high risk of breaking down. And with legal, regulatory and other requirements, for many of these centers, call recording is now mandatory. Which means a lack of recording capacity can literally stop normal business operations.
VirtualLogger ERS™ enables businesses to quickly get back to recording calls; often within minutes of the initial service call. For most centers, a simple re-routing of calls through the VirtualLogger data center can quickly ensure secure recording, storage and access to calls through an easy to use web interface. And since the VirtualLogger data center is PCI 1.2 compliant, clients are assured that sensitive data is secure and protected.
Setting up VirtualLogger ERS™ is simple and inexpensive. After enrolling, VirtualLogger will create an emergency response plan tailored to the call center’s specific PBX and call patterns. The plan is updated annually, unless more frequent updates are required. The standard emergency response plan guarantees capacity for up to 250 agents from any one center; a custom plan can be developed for up to 2,000 agents.
“Since VirtualLogger is in the business of providing flexible recording solutions for our clients, we wanted to offer an emergency recording service that any call center could use to quickly provision recording when their equipment has failed,” said Jim Veilleux, President of VirtualLogger.
To enroll in the VirtualLogger ERS™, call 866-864-5376 or send an email to firstname.lastname@example.org.
About VirtualLogger. VirtualLogger LLC is the first and leading provider of contact center recording and quality monitoring on a hosted or ASP basis. VirtualLogger provides 100%, random and on-demand recording, screen capture, quality monitoring, analytics and related technologies – all on a “pay as you go” basis. The VirtualLogger hosted model eliminates capital expenditures, greatly reduces technological and financial risk, increases return on investment and lowers total cost of ownership for contact center technology. With more than 200 million calls recorded over 12 years and two years on the INC 500 list, VirtualLogger has a proven track record of success.