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Nexent Innovations Inc.

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Release of Miracle Serviceā„¢ Version 5 Enables Better Technician Scheduling and Cost Savings

A world-leading windows-based service management software, Miracle Service automates field service departments, making them more efficient and profitable. Industries served: Medical equipment, office equipment, telecom, security and many more.

Mississauga, Canada, March 21, 2010 --( Nexent Innovations Inc. a provider of service management software for field service organizations, has released a new version of its foremost product Miracle Service. The new release, version 5.1, adds powerful service dispatch enhancements, user interface enhancements and additional productivity improving features.

The highlight of the release is the sophisticated Drag & Drop Visual Scheduler – an enhancement that makes managing service teams faster, easier and more effective. Other new features of this release include:

- Enhanced contract management flexibility. With the introduction of the Swap Equipment Wizard and the Equipment Organizer, contract administration billing are simplified and improved.

- Electronic customer signature capture in the field using the Technician Web Portal. Now field technicians can obtain an electronic signature when using a Microsoft XP Tablet PC.

- Customer Relationship Management (CRM). This web-based feature manages the full sales cycle to optimize prospect pipelines and drive more sales. It helps build stronger customer relationships and identify future sales opportunities.

“Automating service operations can improve all aspects of a business and the productivity gains result in significant savings.” said Robert Sombach, VP of Development at Nexent. “Revenue growth, improved customer satisfaction, and increased productivity are just some of the benefits dealers will be able to realize with this new release. We are continuously enhancing our solutions to give dealers better ways to respond to industry pressures and to help them take their business to the next level”.

Benefits with Miracle Service Version 5 include improved first-call resolution, increased number of jobs handled per day, reduced errors, enhanced customer satisfaction, and a service department that stands out from the competition.

About Nexent Innovations Inc.

Nexent Innovations is a global provider of business solutions for thousands of field service clients in over 45 countries around the globe since 1994. Its leading software - Miracle Service - automates service departments making them more efficient and profitable. Features include: Equipment Management & Service History, Service Calls & Technician Scheduling, Service Contracts, Inventory, Preventative Maintenance, Management Reporting, Accounting Integration, and Web & Wireless Access.


For more information contact:

Nexent Innovations Inc.
Phone: (905) 206-1828 or Toll Free: 1-(877)-742-4749
Contact Information
Nexent Innovations Inc.
Andria Skinner
(905) 206-1828

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