Kirkland, WA, March 22, 2010 --(PR.com
)-- Telrex, provider of the CallRex™ suite of IP call recording and contact center optimization solutions, today announced that CallRex Call Recording™ software now supports the ability to record ShoreTel Office Anywhere calls through an integration with ShoreTel TAPI/WAV technology.
ShoreTel’s Office Anywhere feature lets users assign their office extension to an external telephone and still reap the many benefits of IP-based communications, including robust call recording and live monitoring capabilities with CallRex software. The remote worker’s device assumes the identity and capabilities of their regular office extension, so they can work from home or other locations without losing functionality or call documentation with CallRex Call Recording. Managers can continue to coach employees, regardless of their location, using the live monitoring feature of CallRex Call Recording software.
CallRex Call Recording now supports two types of TAPI-based integrations with ShoreTel IP telephony systems, offering ShoreTel customers the flexibility to implement call recording without having to purchase additional hardware or sacrifice their preferred network configuration. With the TAPI/WAV integration, call audio and data are sent directly from the ShoreTel switch, allowing CallRex to record and monitor Office Anywhere and external calls. Telrex’s standard TAPI-based integration, on the other hand, utilizes port mirroring and allows CallRex to record and monitor both internal and external calls.
“At Telrex, we are constantly striving to meet the changing needs of our customers and partners. We’re introducing this new integration to further facilitate call recording and monitoring in ShoreTel environments,” said Robert Kapela, president of Telrex. “Telrex is committed to providing affordable contact center optimization solutions that are easy-to-use and add value to our customers.” With a proven track record, Telrex was one of the first call recording vendors to be named to the ‘Customer Proven’ and ‘Partner Proven’ levels of the ShoreTel Technology Partner Program.
CallRex Call Recording software is an advanced, yet affordable, solution for companies of all sizes. Offered through monthly subscription-based licenses, Telrex has lowered the barrier of entry to call recording and workforce optimization software solutions. The flexible licensing model includes access to technical support, maintenance, and upgrades throughout the life of the subscription contract.
To learn more about how your business can benefit from CallRex workforce optimization solutions on ShoreTel Pure IP Unified Communications solutions, visit http://www.telrex.com/shoretel_call_recording.htm or call +1.425.827.6156 x2.
Telrex offers contact center and workforce optimization solutions including: call recording, desktop recording and monitoring, call scoring and agent coaching, workforce management, and speech analytics services. CallRex software offers affordable access to call recording technologies, supporting IP telephony systems, VoIP softswitches and unified communications solutions from ShoreTel, Cisco, Microsoft OCS, Mitel, Fonality, 3Com, BroadSoft, Avaya, Vertical, Asterisk, TalkSwitch, and more. Telrex offers its award-winning CallRex suite of software through value added resellers worldwide. Learn more at http://www.telrex.com or call 425.827.6156 x2.