Charlotte, NC, April 01, 2010 --(PR.com
)-- VirtualLogger, a leading call recording and quality monitoring service provider today announced that its Call Recording Engine is compliant with Avaya Aura™ Communication Manager 5.2 with Avaya Aura™ AES 5.2 server from Avaya, a leading global provider of business communications applications, systems and services.
The VirtualLogger call recording engine, quality monitoring and other contact center productivity applications help businesses conduct recording and quality monitoring initiatives to improve agent productivity and customer satisfaction. The application now is compliance-tested by Avaya for compatibility with: Avaya Aura Communication Manager 5.2 with Avaya Aura AES 5.2 server
“We’re pleased to have achieved compliance with the Avaya Aura platform since many of our clients use Avaya Communications Manager and AES server technology” said Jim Veilleux, CEO of VirtualLogger. “Avaya compliance provides our clients with a fully integrated recording environment to get the most out of their communications infrastructure.”
One of the companies benefiting from the interoperability of the VirtualLogger Call Recording Engine and Avaya solutions is O’Currance Teleservices, a leader in the telesales industry, “VirtualLogger fits well with O’Currance Teleservices providing the high levels of service that we guarantee to our customers” said BJ Vander Linden, VP of Information Technology. “Partnering with a vendor that supports Avaya equipment was a key criterion for O’Currance selecting VirtualLogger.”
VirtualLogger is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Gold member of the program, VirtualLogger is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“Companies like O’Currance Teleservices are expanding the choices available to Avaya customers,” said Eric Rossman, vice president, Developer Relations, Avaya. “With a broad selection of standards-based solutions that are compliance-tested for interoperability, businesses can use communications strategically in their operations and make critical information readily available to both clients and employees.”
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
About VirtualLogger. VirtualLogger LLC is the first and leading provider of contact center recording and quality monitoring on a hosted or ASP basis. VirtualLogger provides 100%, random and on-demand recording, screen capture, quality monitoring, analytics and related technologies – all on a “pay as you go” basis. The VirtualLogger hosted model eliminates capital expenditures, greatly reduces technological and financial risk, increases return on investment and lowers total cost of ownership for contact center technology. With more than 200 million calls recorded over 12 years and two years on the INC 500 list, VirtualLogger has a proven track record of success. For more information please visit www.virtuallogger.com