Elkhart, IN, April 03, 2010 --(PR.com
)-- ACC Warranty Group announces the launch of ACC Mobile RV Service, its 24/7 mobile RV repair service that includes mobile RV repair truck dispatching and an RV parts management system for field technicians.
Phase one of the programs takes place April 15 and is now being integrated into ACC’s service network as a solution for maximizing repair claims efficiencies and minimizing customer downtime when a breakdown occurs.
“As the world continues to become more mobile we are working to create solutions that support these new trends in repairs and in the needs of our customers,” said Steve Burgess, president of ACC.
“Our mobile RV service combines our new 24/7 ACC RV road service trucks and our RV parts expediting system, with technical repair databases that improve overall efficiency throughout our RV service network.”
According to Burgess, “ACC is the only warranty program in the RV industry to deliver a service technician and replacement parts on-site to complete repairs without the customer ever having to leave their RV.”
“Many of our customers live in their RV for an extended period of time and it is unreasonable to expect them to drop off their home at a dealership while waiting for common repairs to be completed.” “We see this program as a huge benefit to the full-time RV’er and park model owners especially.
A user-friendly web interface been also been created to allow ACC customers to file claims, check on the status of their repair requests and order parts directly from their computer or web-enabled mobile phone, Blackberry or iPhone.
“We have received very positive feedback from our customers already,” said Burgess. “We want to ensure that this program encompasses all of the key functions that a mobile RV technician relies upon to complete a successful service call in one-visit.” “Our mobile repair trucks are being outfitted with all of the equipment that a fixed service operation would have on hand in order to accomplish this.”
Learn more about ACC’s mobile service by visiting with them at an upcoming RV show or rally. ACC Mobile will be providing on-site RV repairs at all upcoming RV shows this year. RV Rally service may be scheduled in advance by e-mail through firstname.lastname@example.org , their website, or on a walk-up basis on-site during the rally. Non-ACC customers and those customers covered by another company’s warranty plan are also welcome to contact them for service and parts.
About The ACC Warranty Group (ACCWS)
ACC is a leading provider of RV service programs, RV protection products and RV product support. ACC provides pre-sale and post-sale consumer care programs for motorhomes, bus conversions, shuttle buses, commercial motorcoaches and limousines through dealers, auctions and financial services firms. ACC has recently expanded its program offerings and now delivers a comprehensive mobile RV customer care solution that begins on day one of purchase. For more information, please visit ACC at www.accwarrantygroup.com or call 1-888-299-9888.
The ACC Warranty Group
8888 Keystone Crossing, 13th Floor
Indianapolis, IN 46240
Toll Free: 1-888-299-9888