SyberWorks, Inc.
SyberWorks, Inc.

EMP’s Medical Billing & Financial Services Selects the SyberWorks Hosted LMS to Provide Medical Billing Training

SyberWorks Inc., a leader in the Learning Management Systems (LMS) industry, announced today that they signed an agreement with the Emergency Medical Physicians’ Medical Billing & Financial Services division to provide medical billing training through the SyberWorks Hosted Learning Management System.

Waltham, MA, April 22, 2010 --( Lucy Petruccelli, Manager of Quality and Training for EMP’s Medical Billing & Financial Services division says, “We are a subsidiary of EMP and perform all the medical billing for our emergency room doctors. There is a centralized billing department here in Canton, Ohio, we have billing personnel located at hospitals across the country and an off-shore company where billing work is done.”

Petruccelli states, “Traditionally, we would train these employees using onsite classroom training. We found this to be inefficient because we were tracking, managing and providing the training through a totally paper-based system. We have stringent procedures and requirements around testing. Scoring the pre- and post-tests by hand was very difficult and time consuming.”

Petruccelli, says, “Scheduling people to take classroom training was a hassle because we would need to balance workloads and monitor the number of employees attending any given class to make sure that there were not too many people out of the office at one time. Since we have personnel at hospitals across the country, we would need to have to those people travel to our corporate office so they could take the training. When it came to the off-shore company, we would either have people come to our corporate office or send an instructor there to hold the training.”

Petruccelli continues, “It was clear that we needed modify our training program and e-learning seemed like the perfect solution. We looked at a lot of learning management systems and chose SyberWorks because the LMS had all of the functionality we needed. We like the way the SyberWorks LMS handled our pre- and post-testing requirements and it made the whole process a lot easier. It was also important to the management team to go with company that has longevity and staying power in the marketplace. SyberWorks has been in learning management and e-learning for over 15 years which is a lot longer than many of the other LMS providers in the industry.”

About Emergency Medicine Physicians (EMP), Inc.

Established in 1992, Emergency Medicine Physicians (EMP) has become a leading provider of emergency medical services in the United States. We owe our success to our commitment to delivering the best in emergency medicine. This commitment is something we live everyday at EMP, and it's the reason we've earned an excellent reputation with hospitals, physicians and professional organizations.

EMP treats over 1.2 million emergency medicine patients per year and continues to grow rapidly. The democratic, physician-owned company provides the highest quality of emergency care available. An equal-equity, performance driven model rewards our physicians for their hard work and makes each physician responsible for the care he or she delivers. Ownership makes physicians more responsive to the patients, medical staff and administration while reinforcing a profound commitment to customer service. This incentive ensures EMP delivers the highest level of emergency medicine with compassion and efficiency. For more information, visit

About SyberWorks, Inc.

SyberWorks, Inc is a leader in the custom e-Learning Solutions and Learning Management System industries for Fortune 1000 corporations, higher education, and other industries. Located in Waltham, Massachusetts, the company serves the multi-billion-dollar e-Learning market. Since 1995, SyberWorks has developed and delivered unique and economical solutions to create, manage, measure, and improve e-Learning programs at companies and organizations in the United States, Canada, Europe, and other countries. For more information, visit us at or call 888-642-7078.

SyberWorks, Inc.
Mary Kay Lofurno
411 Waverley Oaks Road
Building 3, Suite 319
Waltham, MA 02458