London, United Kingdom, May 14, 2010 --(PR.com
)-- Billing solution and customer care product provider MetraTech Corp. has been selected by OnStream to deliver the billing software element of its extensive business transformation program.
OnStream, a National Grid Company, provides gas and electricity metering solutions to energy suppliers across Great Britain. The company will deploy MetraNet, MetraTech’s customer care and billing platform, to support both its traditional meters and the roll out of its new smart meter business model in the UK.
“MetraTech’s ability to let us adapt our business model in the new world of smart meters and to enable our sales team to implement contracts tailored to our customers needs will help us to create both an efficient and more responsive organization,” said Declan McLaughlin, head of transformation, OnStream.
OnStream's transformation program is focused on putting its customers at the heart of the organization to enable the company to become the 'smart metering partner of choice.'
In the highly competitive energy utilities market, it goes without saying that the need to shift to an innovative business model that can enable smart meter deployment across Great Britain is a critical one. This is why OnStream has implemented a transformation program to build smart-ready capability in the business and is establishing fully integrated gas and electricity systems and processes to ensure that the customer is kept at the centre of OnStream’s business.
"Smart metering represents the critical pathway for OnStream’s future,” said Sharon Rodriguez, Director, OnStream. “Being able to leverage this new technology to deliver highly competitive, unique customer offerings is only possible if the infrastructure required to support the resulting contracts is in place. With MetraNet’s Dynamic Business Modeling capabilities, we expect to achieve the nimbleness required to face the challenges of an evolving smart metering market."
MetraNet’s proven ability to develop innovative and often yet unseen billing solutions and billing platforms across a variety of industries including transportation, telecoms and financial services made it an obvious choice for OnStream. MetraNet will manage the complex billing contracts for the company’s customers as well as the payments to its service providers. Both customers and service providers will be able to view and configure their bills online, thus giving far better service and reducing the amount of queries to the company.
"We are delighted to partner with OnStream as they seek to transform their business," said Scott Swartz, Chief Executive Officer of MetraTech, which also specialises in enterprise billing, Microsoft billing and cloud billing. "We are excited by the opportunity to add to MetraNet’s proven expertise in bringing new business models to life, already demonstrated across a variety of different industries." For more information on MetraTech and its billing solutions, go to http://www.metratech.com