Waban, MA, July 21, 2010 --(PR.com
)-- Temkin Group announces that it will be holding a one-day workshop in Boston on September 20th called “Creating A Customer-Centric Organization.” The workshop will help executives lead customer experience transformation efforts within their companies.
"Generating sustainable improvements in customer experience takes an enterprise-wide effort which requires strong leadership. We’re helping those leaders succeed,” stated Bruce Temkin, Customer Experience Transformist and Managing Partner of Temkin Group.
The workshop, which will be held at the Boston Sheraton Hotel, will cover topics like voice of the customer programs, core competencies for customer experience, and social media. Attendees will learn leading-edge practices and gain access to tools that will help them lead cross-functional efforts within their organizations. Bruce Temkin, one of the leading authorities on large-scale customer experience initiatives, will lead the workshop and facilitate sharing of lessons-learned across attendees.
Temkin Group has setup a landing page for this workshop (http://tinyurl.com/tg100920).
According to Temkin: “We’ve got some great content for the workshop and nothing beats Boston in the Fall.”
For more information about Temkin Group or this workshop, visit http://www.temkingroup.com.