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Temkin Group

Press Releases

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Research Study Examines Feedback from 800 IT Professionals at Large Companies to Rate 60 Technology Vendors. - February 07, 2012
Survey Asks 10,000 U.S. Consumers About Their Preferences for Watching the NFL and Other Professional Sports. - February 06, 2012
Survey Asks 5,000 U.S. Consumers About Their Willingness to Try New Offerings from 50 Large Brands. Data is Used to Create Innovation Equity Quotient That Measures Receptivity to New Products and Services. - December 02, 2011
The 2011 Temkin Trust Ratings Grades 143 Firms across 12 Industries. Only 6% of Companies have Earned Very Strong Levels of Trust; TV Service Providers and Internet Service Providers are the Worst. - October 19, 2011
Study of 192 Large Firms Provides an Extensive Benchmark of Maturity Levels for an Important Customer Experience Management Capability. - September 06, 2011
New Research Based on Feedback from 6,000 U.S. Consumers About 129 Firms Shows That Only 9% of Companies Deliver Strong Customer Service; TV Service Providers, Internet Service Providers and Health Plans Are the Worst - August 20, 2011
Study of More Than 800 Computer Buyers Shows That Apple Delivers Best Experience Across New Computer Purchase Process, with Largest Gap in Customer Service - July 06, 2011
Study of 6,000 U.S. Consumers Shows That Only 7% of Companies Deliver Good Online Experiences; TV Service Providers, Internet Service Providers and Health Plans are the Worst - June 28, 2011
Study of 6,000 U.S. Consumers Examines How Consumers Use Social Media Channels to Purchase Computers, Cell Phones, TVs, Insurance Policies, Health Plans, and Credit Cards. - June 13, 2011
Study Of 6,000 Consumers Reveals That Companies Have Built Up Limited Goodwill with Customers in Report on 143 US Companies Across 12 Industries. - May 24, 2011
Survey of 200+ Large Companies Highlights Customer Experience Efforts. - May 18, 2011
Study Identifies 20 Leading Practices for Collecting and Responding to Customer Feedback That will Require New Technology and Make Current Market Research Practices Obsolete - April 12, 2011
Study of 6,000 US Consumers Reveals What People do After They Have Very Good and Very Bad Experience with Companies. Analysis Looks at Differences by Age, Income, Education, and Ethnicity. Report Also Looks at the Customer Bases of 143 Companies and Finds That Days Inn is the Most Susceptible to Negative Social Media Feedback. - March 02, 2011
Target Receives the Highest Score, While Walgreens and Citibank Receive the Lowest Scores, in Temkin Group’s Evaluation of the Experience of Finding a Nearby Store or Branch Over the Phone at 10 Large Organizations. - February 23, 2011
Outback Steakhouse and Radio Shack Top Website Evaluations, While Safeway and Chili’s Come Out on the Bottom. - January 27, 2011
Survey of 170 Large Companies Highlights Customer Experience Success in 2010 and Strong Ambitions for 2011. - January 20, 2011
New Temkin Group Research Analyzes the Website Experiences of 10 Large Banks and Retailers Using Its SLICE-B Methodology - December 15, 2010
New Temkin Group Research Analyzes Data from 119 Large Organizations with Voice of the Customer Programs - October 21, 2010
Temkin Group Unveiled Its Voice of the Customer Assessment Tool with Data from 199 Companies That Completed the Assessment - October 05, 2010
A New Breed of Applications Called Customer Insight and Action (CIA) Platforms Help Automate Leading-Edge Voice of the Customer Programs - September 17, 2010
New Temkin Group Research Report Compares Customer Experience Leaders with Customer Experience Laggards Using Survey Responses from More Than 140 Large North American Companies. - September 09, 2010
Companies Are Engaging Complaints in Social Media More Aggressively Than They Deal with Complaints That Come Directly from Customers - August 23, 2010
Workshop in Boston on September 20th called “Creating A Customer-Centric Organization” will help executives transform their organizations. - July 21, 2010
Temkin Group Identifies "Engagement Phase" as Missing Step in Building Customer Relationships Right After a Sale is Made - June 30, 2010
Temkin Group Publishes New Report, "The Current State Of Customer Experience," with Results from Survey of 140 Large North American Companies. - June 23, 2010
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