Ottawa, Canada, October 07, 2010 --(PR.com
)-- Telax Hosted Call Center today announced the expansion of its commitment to French-language application development, revealing its new Montreal-based help desk division at Canada’s preeminent government technology event, GTEC 2010. A number of employees located in the Montreal area are now part of Telax’s virtual support network, working to maintain industry-leading service standards for the Toronto-based leader in cloud-based software.
“Telax Hosted Call Center is, at its core, a hosted solution. That means we take care of everything, from innovation and improvement to training and ongoing maintenance. As a Canadian company, we’re committed to leading the pack in bilingual service and support,” explained VP of Marketing Koray Parmaks. “GTEC is a great venue for this announcement, we know that this commitment is important for our federal government clients.”
Telax Hosted Call Center delivers multichannel contact routing and other solutions for both businesses and government agencies from across North America, with user groups ranging from 4 to over 400. Its core application, Call Center Agent, is currently available in English, French and Spanish. Telax Hosted Call Center will be present at the GTEC 2010 Exhibition from 9:30 a.m. To 4:30 p.m. on October 5th and 6th in booth K-007.