Melville, NY, October 29, 2010 --(PR.com
)-- CosmoCom the global leader in Contact Center Consolidation 2.0, today announced that Avi Silber has joined the executive management team as Vice President of Development. Avi is a leading expert in the area of telecom technology and implementation, bringing to CosmoCom more than 25 years of technology management experience in the telecom and call center space.
Prior to joining CosmoCom, Avi was the founder of EasyRun - a software company in the call center telephony market - which he managed for 17 years. Prior to EasyRun, Avi was at Tadiran Telecom, responsible for planning the Coral switch software architecture, and for over seven years managed a large staff of engineers that developed the Coral software and brought the project to its successful launch.
"We’re delighted to have Avi join the team, and confident that Avi’s depth and breadth of experience will support our rapid growth among our service providers and enterprise customers. He has the knowledge and proven experience to manage the development of sophisticated telecom systems, along with excellent leadership skills," said Ben Eisner, CosmoCom President and Chief Operating Office.
“Avi Silber is the right man to keep CosmoCom on the leading edge of virtual call center technology - where we’ve been for a decade and a half,” said Ari Sonesh, CosmoCom CEO.
CosmoCom™ provides a unified, all-IP contact center suite that enables businesses to quickly, easily and economically fulfill the most complex customer interaction management requirements of today - and tomorrow. CosmoCom's Consolidation 2.0 strategy unites all customer contact functions, locations, and personnel – including outsourcers and home agents – on a single unified customer communications platform that is Virtual by Design™. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom's unified contact center technology in-house, or via a service provider offering hosted contact center services. CosmoCom customers include Fortune-class enterprises around the globe, including many of the world's largest service providers. With its reputation for servicing sophisticated, mission-critical applications, CosmoCom is the most selected provider of cloud-based contact center platforms to top-tier telcos worldwide. For more information, please visit www.cosmocom.com.
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