Victoria, Australia, March 02, 2011 --(PR.com
)-- Stellar, a leading call centre and business process outsourcing provider today announced plans to expand its contact centre facility in the Philippines as demand for voice based and back of house processing services continue to grow worldwide.
Following 3 years of exceptional growth, Stellar is planning expansion of its Philippines operations. The Philippines supports Stellar customers from Australia, UK, US and Canada with over 1500 employees. Recent growth has come from both new and existing clients.
“That we have experienced organic growth from our existing clients in such a short period of time is a testament to the quality of the service we provide,” said Edmundo Macaso, CEO Philippines. “With clients operating 24 hours a day (servicing North America and UK customers at night and Australian customers during the day) it will be necessary to increase our capacity to support future growth” he went onto say.
Stellar is looking at facilities in Eastwood City and surrounding areas and will have a new site operational in 3 months. “We will establish a new centre with the capacity to support 1,000 new seats and we already have a number of clients committed to the new site,” says John Hollingsworth, global CEO.
As a global expert in Managing Customer Relationships, Stellar provides quality customer interactions for a number of leading global brands. Stellar is privately owned and manages over 300 million customer interactions on behalf of its clients each year. Its offerings span front office services, such as Customer Service Support and Directory Assistance, to automated back office support services and solutions. For more information, visit www.stellarBPO.com
For further information please contact:
Marketing & Sales Coordinator, Asia Pacific
Tel: +61 3 8416 4008
Fax: +61 3 8416 4099