London, United Kingdom, March 16, 2011 --(PR.com
)-- 98.5% of customers who have left a review of the office supplies supermarket have left positive feedback. The Supermarketonline have more reviews than euroffice and considerably more than Viking direct. At the time of writing (14th march 2011) the office supplies supermarket had 323* reviews compared to only 48* for Viking-direct. Customers of the office supplies supermarket rate them highly giving a higher average mark for service than their two major competitors.
*these figures are based on the amount of reviews shown as google as being attributed to the company when performing a search.
Many of the reviewers comment upon delivery times.
“Couldn't believe it when the order arrived the following morning as I didn't place the order until 4.00pm the previous afternoon. Well done to the company.” – customers quote
The office supplies supermarket has a country wide delivery service with drivers dedicated to delivering in specific regions. This is a key difference between this company and some of their closest competitors. Supermarket online deliver over 20,000 products to the whole of the UK and 99% of these can be delivered next day.
Marketing manager martin Fairall was quoted as saying – “Customer satisfaction is of key importance to us we want customers to come back and buy office supplies from us again and again. We communicate with our customers and listen to their feedback. The businesses that buy from us may do so initially because of our prices, but they keep coming back because of our customer services and delivery.
“We focus on customer retention and are proud to see the increasing trend for returning visitors increasing to 16%.”