MSP Replaces Multiple, Inconsistent Backup Products with AppAssure Replay 4 for High Availability and Killer RPO/RTO

AppAssure’s award-winning Replay 4 backup and disaster recovery software beats another backup solution with faster restores.

Reston, VA, June 10, 2011 --(PR.com)-- AppAssure Software, a leading developer of award-winning backup and disaster recovery software products for mission-critical Windows application servers, today announced that My IT, a New Orleans-based Managed Service Provider (MSP), has consolidated its backup processes with AppAssure’s Replay 4. My IT is now able to ensure continuous data protection for Windows servers, data recovery to standby Hyper-V & VMware virtual machines, and killer RPO/RTO after replacing multiple, inconsistent products with one comprehensive backup and disaster recovery solution, AppAssure's Replay 4.

When in 2005 one of the deadliest and costliest hurricanes in U.S. history ripped through the Gulf Coast and devastated New Orleans, La. (NOLA) in a matter of days, My IT President and CEO, David Bourgeois had, unfortunately, a front-row seat for the disaster.

Bourgeois and his 11 staff members had over 40 active clients for whom they were responsible when Katrina hit. “Right after Katrina, all our clients needed their data ASAP,” explains Bourgeois. “Many of our clients were doing tape backups and all the tapes were offsite. But no one could get back into NOLA with the information. Recovery got very complicated.”

Not only that, but Bourgeois and his overworked staff also were faced with at least 12 different types of client tape drives. “Tape is good for files,” says Bourgeois, “but to recover a whole server, it’s miserable. You really actually rebuild, not restore. Also, we found that tape has too high a failure rate. The most current versions weren’t always there and we had to go really far back. Sometimes we were looking at a 40% failure rate.”

As Bourgeois says, the experience shook up him so much that he decided to ditch tape and get his clients on solid, Backup 2.0 imaging software. “We tested another backup solution and started to feel better—at first,” says Bourgeois. “We used a combination of things to achieve complete backup and disaster recovery of clients’ data,” Bourgeois explains. “We used (1) one backup solution to image a server for a good backup/disaster recovery of it; (2) Microsoft Backup to get the Exchange database backup and logs flushed; (3) Microsoft SQL backup to get SQL backed up nightly; and (4) Microsoft Active Directory to backup weekly to disk, with another backup solution backing this job up.” It was four non-integrated products which Bourgeois’s team spent more and more time managing.

“We thought that disk imaging would solve our horrible tape problems,” notes Bourgeois, “but we still had slowness.”

“There are two parts of this equation,” says Bourgeois. “One is backup and the other is disaster recovery. For backups, the verification of the data, especially in backing up Exchange and SQL backups is a significant time saver for us. Also, backups do not ding workstations and servers. We can run full backups in the middle of the day and it won’t affect clients’ work flow.”

Replay is changing the way My IT is thinking about backups, says Bourgeois. Having reduced his RPO from roughly 24 hours to just one hour, his team is no longer stuck babysitting. “Comparing AppAssure with our previous imaging solutions in a 1-1 GB environment, Replay is much faster,” says Bourgeois, “With Exchange, Replay just smokes ‘em.”

As for the second half of the equation, Replay 4 gives My IT superior disaster recovery protection. “Replay is pretty cool Disaster Recovery Software,” says Bourgeois. “We can do offsite replication with the data size connection that each client has. Also, we’re using Replay for Data Replication in some environments where our clients need this. Not only this, but we’re seeing an average of quarter of storage savings with Replay’s dedupe/compression. Since we’re growing data this makes a huge difference.”

Replay stands to play a bigger and bigger role in the growth of My IT. Bourgeois has just acquired another IT company with a project grow rate of 50%. “I plan to replace a lot of their backup products with AppAssure,” says Bourgeois. “At the end of the day, no one beats Replay.”

About AppAssure Software

AppAssure Software is a leading provider of innovative backup and disaster recovery software for Windows application servers. AppAssure’s flagship product, Replay 4 is an application-aware, disk-based imaging solution that automatically and continuously snapshots entire Windows application servers delivering accelerated application backups and disaster recovery for in minutes. For more information about AppAssure Software, visit http://www.appassure.com.

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AppAssure Software, Inc.
Steven Toole
703-480-0178
http://www.appassure.com
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