San Mateo, CA, May 26, 2011 --(PR.com
)-- A new app for smart phones that allows travelers to quickly review their flights and share the results on social media sites has just been released. ReviewYourFlight addresses a nagging problem in the airline industry: how to improve customer service.
The ReviewYourFlight app focuses on a traveler's customer service experience from check-in all the way to retrieving luggage. "The industry today is concerned with low fares and mileage programs," says app creator, Matthew Cooley. "But simple appreciation for customers as human beings has diminished."
Cooley, who is a controller for a major international telecommunications equipment company, sketched the idea for ReviewYourFlight while flying between the U.S. and India. "Basically everything that could go wrong from a service standpoint did," said Cooley. "Flights were cancelled or delayed several hours in both directions, customer service staff were not properly trained to re-book us, cabin crews were aggressive or uncaring with passengers. But what really motivated me was the box of food handed out to passengers, most who had been standing in line for three hours, that reeked of mildew."
Travelers enter data such as airline, flight number and date then answer a brief series of questions using a pre-defined rating scale. Says frequent flyer and Bay Area sales executive, Alfred Dominguez, "This app is useful because I can quickly review the service after stepping off a flight and post it to my facebook page for colleagues, friends and family to see." Travelers can also enter text comments and have the option to easily publish to their twitter and Linkedin accounts, in addition to facebook.
The free app is currently available for the iPhone and can be found on the App Store under ReviewYourFlight. Cooley says versions for Android and BlackBerry are next. "My hope is travelers will share their flight experiences with each other so we can all make more informed decisions. This has the potential to improve service for everyone and even make flying fun again." Cooley can be reached at support@ReviewYourFlight.com or on regular flights to Europe, Asia or the Sub-continent.