Phoenix Now Offers Claims Management to Companion Clients
Phoenix Risk Management has reached and agreement with Companion to provide exclusive claims management, which will be administered by Intercare Insurance Services, to business written through Phoenix Risk Management and Lenimentus marketing group. This agreement includes access to the Injured Worker Advocacy Program, which has been proven to reduce litigation by as much as 95 percent.
“Sophisticated brokers and clients understand that quality claims administration is as at least as important as a competitive quote because it dictates their loss history, experience mod, and price of insurance for years to come. We also realize that our programs can only remain competitive long term if the claims are efficiently managed,” said Kevin Hamm, CEO of Phoenix Risk Management. “We applaud Companion for realizing the value we bring to policy holders.”
Phoenix brings Companion clients a premier claims organization in California with an impeccable reputation and dedicated service team that offer the highest quality service to manage claims and effectively reduce insurance costs. Companion policy holders written through Phoenix Risk Management will benefit greatly from enhanced claims services, such as fewer claims per examiner, online access to loss information, and responsive customer service from experienced examiners.
“One unique service component we are including is our new injured worker advocacy program. The program is proven to eliminate unnecessary litigation which is the single most expensive component in California workers compensation,” Hamm said.
The Injured Worker Advocacy Program (IWAP) is an additional feature of the claims agreement and is provided at no cost to insureds. This program is designed to assist the injured worker in the worker’s compensation process and includes most of the features of an Alternative Dispute Resolution.
IWAP gives the injured worker an outlet to mediate a solution to disputes outside of the costly legal system. It is expected that litigation and related costs will decrease by as much as 95 percent based on experience with other programs.
In addition to IWAP, Phoenix offers other value-added services to reduce overall claims costs. Medical bill review (MBR) decreases service costs, telephonic claims management provides proper treatment options, and the medical provider network (MPN) through Anthem and Blue Cross lowers treatment costs.
About Phoenix Risk Management Insurance Services
Phoenix Risk Management Insurance Services (formerly Intercare Specialty Risk) is a Wholesale Insurance Broker, Managing General Agent, Program Manager, and Managing General Underwriter, which offers niche market specialty insurance products and risk management tools to appointed retail brokers. Based in Rocklin, California, Phoenix employs a combination of highly skilled and experienced underwriters, marketing specialists, and executives who pride themselves in creating a program that fits the customer’s needs.