Raleigh, NC, August 11, 2011 --(PR.com
)-- David Finch, president and CEO of ATCOM Business Technology Solutions (http://www.atcombts.com), has announced that the communications solutions provider installed a new Mitel 3300 Voice over Internet Protocol (VoIP) communications system for Latino Community Credit Union (LCCU) (http://www.latinoccu.org/en), headquartered in Durham, connecting LCCU to nine other branch locations across North Carolina. The VoIP platform features a fully synchronized, centralized Unified Messaging voicemail system, providing LCCU with simple access to email and voicemail from the desktop, as well as text to speech capability, allowing for emails and voicemails to be checked remotely from any type of telephone. Additional features include call handling from the desktop; integration with Outlook; and a robust Automatic Call Distribution (ACD) reporting package, which provides detailed reporting options, historic reports, and real time monitoring of ACD agents. A twinning feature allowing for multiple telephones to ring at the same time on incoming calls is also included in the package.
“We are pleased to partner with the Latino Community Credit Union, and connect all 10 of their locations with the installation of the Mitel 3300 system,” said Finch. “The VoIP platform and its various features provide LCCU with the ability to communicate seamlessly, offering plenty of room for future growth and expansion.”
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- The Latino Community Credit Union (LCCU) is a community-based and member-owned nonprofit financial institution that provides protection of financial assets, access to loans, financial independence and financial education. Based in North Carolina, LCCU is the first fully bilingual financial institution in the state. For more information, visit http://www.latinoccu.org/en.
About ATCOM Business Technology Solutions:
ATCOM Business Technology Solutions, a communication solutions provider founded in 1979, is an industry leader in business telecommunications and information technology (IT) solutions. With an expertise in Voice over Internet Protocol (VoIP), ATCOM works closely with each client to determine the best communication platform for their particular business plan, offering the deployment of business telephone systems, unified messaging systems, wireless solutions, LAN/WAN infrastructure/services, video conferencing, carrier network services for local and long distance, and structured cabling solutions for voice and data. ATCOM offers a variety of IT services, including data network design, disaster recovery planning, and NetAssurance Support Plans designed to meet the IT needs of small- and medium-sized businesses. The privately held firm is headquartered in Research Triangle Park, North Carolina, with regional offices in Charlotte and the Triad, and has a client base comprising more than 5,000 businesses. Ranked as one of North Carolina’s top small businesses in 2008 and 2009, ATCOM has twice received award recognition as one of North Carolina’s Top 50 Technology Companies. For more information, call (800) 849-8266 or visit http://www.atcombts.com.
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