HBFITES Announces Launch of Deploying Cisco Unified Contact Center Enterprise (DUCCE) Training

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course presented to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product.

Bangalore, India, August 23, 2011 --(PR.com)-- Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

Demonstrate an overall understanding of the Cisco Unified CCE system, processes, and its environment.
Install and configure a Cisco Unified CCE system Create routing options using an external SQL database and an Application Gateway.
Install and configure Cisco Outbound Option.
Install and utilize Cisco Support Tools, Cisco Analysis Manager, and Cisco Unified Intelligence Center.

This course will give you an understanding of the Cisco Unified CCE deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting. You will accomplish this by installing the Cisco Unified CCE software and introducing Cisco Unified CCE troubleshooting tools.

Course Outline

Module 1: Cisco Unified Contact Center Enterprise Overview.
Module 2: Cisco Unified Contact Center Enterprise Component Architecture.
Module 3: Installing Cisco Unified Contact Center Enterprise.
Module 4: Database and Application Driven Routing Options.
Module 5: Installing Cisco Outbound Option.
Module 6: Reporting and Maintenance Tools

About HBFITES, India
HBFITES (hbfites.com) provides IT and telecom learning to both public and private sector companies and organisations across the INDIA. Its core training is focused on Cisco, Microsoft, Checkpoint, Citrix, Juniper and Telecoms.

At HBFITES, our instructors bring their real-world experience to the classroom to share with you what has been learned in the field over the years. Let us help you stay up to date in the latest technologies by providing hands-on learning in the classroom — both physical and virtual — or through our content rich self-paced courses.

CCNA Training | CCNA Security Training| CCNA Voice Training | CCNA Wireless Training| CCDA Training| CCDP Training| CCNP Training Training | CCNP Wireless Training | CCSP Training | CCVP Training | CCIE R & S Training | CCIE Security Training | CCIE Service Provider | CCIE Voice | CCIE Storage | NEW: CCNP Voice | CCNP Security Training | Cisco IPCC Training | Cisco CVP Training| Cisco Unified Communications Training | Cisco Unified Presence Training | Cisco Unified Messaging Training | Cisco Telepresence Training | Cisco Collaboration Training

Whether you choose to attend a class or study on your own, you'll always have someone to guide you and work with you to help you attain your individual or corporate goals.

For more information please visit the website or mail info(.)hbfites.com.

Javeed Ahmed