New York, NY, September 12, 2011 --(PR.com
)-- With a 5-star rating for excelling in customer service, Central Park West Dentistry has earned the prestigious CMUS Talk of the Town Customer Satisfaction Award in the Dentists category.
The Talk of the Town Awards, presented by Talk of the Town News, Customer Care News magazine and Celebration Media, honor companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services, and other honors and accolades. This data is analyzed by a team of researchers and converted into a star rating; only those that receive a 4-star to 5-star rating receive the Talk of the Town Customer Satisfaction Award.
Central Park West Dentistry, led by John F. Lhota, DMD, is a family dental practice specializing in general, cosmetic and restorative dentistry. Dr. Lhota, who has been practicing dentistry in Manhattan for more than 25 years, has been in the current location for 10 years. During that time the practice has expanded and now includes associates Jennifer Martin, DMD, and Blake Winokur, DMD, as well as Endodontist Steven Lipner, DMD, who specializes in root canal therapy.
What sets this practice apart is its dedication to serving patients and their needs. Open seven days a week, the office has convenient hours with early morning, late evening and weekend appointments to suit patients’ schedules. Additionally, some staff members are on call 24 hours a day for emergencies.
With a continued focus on patient satisfaction and comfort, Central Park West Dentistry provides high-quality care delivered by smiling staff members. Keeping everyone’s needs in mind, staff members pay special attention to nervous patients. Financial concerns are also addressed, with affordable payment options such as 24-month, interest-free financing. Special events, contests, newsletters and gifts are other ways in which the practice serves its clients.
“Our doctors and staff are committed to delivering the highest quality of dental work while providing exceptional, friendly service,” says Office Manager Holly Mitchell. “We want our patients to feel comfortable and look forward to their visits, so that they will be more likely to maintain regular recall for optimum oral health.”
Receiving a 5-star rating for customer service was no accident for this practice. Dedication and teamwork on the part of all staff members have been key components in ensuring all patients are satisfied with each and every visit to the office. “As a team we really try to make sure that we give the patient more than they expected,” says Mitchell. “Making the customer satisfied isn’t good enough; you have to go the extra mile to make that visit memorable and create customer loyalty. We’re always talking about putting the patients first, and practicing and improving our skills, both clinical and interpersonal, to really give that wow experience.”
Central Park West Dentistry puts these philosophies into practice from the moment patients walk in the door. They are greeted with a smile when they enter and treated to the highest quality work when they are in the chair, says Mitchell. “Our staff attends regular trainings, meetings and seminars to improve both clinical and customer service skills, and we’re constantly striving to raise the bar for ourselves,” she adds.
Central Park West Dentistry is also actively involved in philanthropic endeavors, both locally and nationally. It supports charities, including St. Jude Children’s Research Hospital and the Leukemia & Lymphoma Society, and also hosts community-oriented events such as “Give Kids a Smile” — an annual day of free dental care for children. In addition, the practice offers a scholarship program for patients and friends of the practice.
Central Park West Dentistry is located at 25 W. 68th Street, Suite 1A. For more information about the practice, call 866-868-9546 or go online at www.cpwdentistry.com.
About the Award and Sponsors:
This is the third year CMUS, Talk of the Town News and Customer Care News have honored companies for achieving high levels of customer satisfaction with the Talk of the Town Awards. Among the types of organizations and professionals eligible to receive the award are hospitals, dentists, accountants, physical therapists, veterinarians, optometrists, insurance, chiropractors, lawyers, financial planners, restaurants, bakeries, event centers, home improvement companies, florists, spas, salons and mortgage companies.
For more information about the award or its sponsors, please contact CMUS and Talk of the Town News at 877-498-6405 or online at www.talkofthetownnews.com.