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ESII Introduces Its Innovative, Mobile Solutions at GITEX 2011

ESII presents its new SmartPhone application that frees the visitor from waiting and provides a unique customer service

Laverune, France, October 05, 2011 --( ESII, a French manufacturer/publisher of innovative reception management solutions, will once again participate at the GITEX tradeshow in Dubai (October 9th to 13th), thus further boosting its Middle-East commitment. On that occasion, the company will unveil a new mobile solution called SmartWait™.

SmartWait™ is a smartphone application that displays all nearby SmartWait™-labelled sites, complete with current waiting conditions. So one can select the site nearest to one’s current location and which can meet customer requirements the fastest. Thanks to SmartWait™, there is no need anymore for customers to wait around for no reason; they can inform of their arrival remotely, and they can even postpone it. SmartWait™ helps to build customer loyalty through a unique, quality service and to project a modern, professional image with a difference.

Says company Export Manager Gaël Philippe, “We are delighted to return to Gitex to present our latest innovations in customer reception management. Gitex Technology Week is an opportunity for us to meet companies from all sectors (telecommunications, finance, public sector, health, transport, retail) where our solutions are sure to provide real added value and increased ROI.”

ESII will also be presenting its eSirius™ software, an advanced web-based reception management solution. eSirius™ can handle an unlimited amount of services, workstations and sites. The solution can be integrated into digital media capabilities and can also fully manage appointments and planning management complete with SMS confirmation and call-back. The new functionalities will help improve customer reception and teamwork, manage customer flow, increase profitability and analyse business more accurately.

With over 10,000 sites referenced worldwide, ESII is one of the leaders in reception management. ESII’s offer combines the best solutions in order to optimize customer flow, improve waiting conditions and make the most efficient use of waiting time.
For further information about ESII and its range of products, visit Booth TA-F30, Sheikh Saeed Hall, or www esii com.

SmartWait™ is developed in partnership with Neosesame.

About ESII:
ESII provides a full complement of technology and services to meet the increasingly sophisticated needs in customer flow process management markets. ESII is dedicated to providing high performance solutions in queue management, goods collection, appointments management, electronic call forward, display and digital signage, interactive kiosks to improve waiting conditions profitability.

ESII is widely recognized as the industry’s leader to optimize customer flow process management with more than 10 000 installed sites.

Headquartered in Lavérune, France, ESII operates worldwide with an additional Paris Region office in Créteil, and a Western Region office in Vitré. For more information, visit www. esii com or email com at

ESII, eSirius™, eGestat™, eTurn™, eTrack™, eWelcome™, NeoPlayer™, Cameo™, Diseo™, SmartWait™ are trademarks of ESII.

Contact Information
Sandrine Benhassan
+33 (0)4 67 07 07 83

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