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European Computer Telecoms

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Belgacom’s New Voice Managed Services Provide Optimal Call Management Using ECT Technology


Munich, Germany, November 24, 2011 --(PR.com)-- Belgacom, one of the former European incumbents and a key customer of European Computer Telecoms (ECT), has announced the date for the migration of its Voice Managed Services (VMS) to the new ECT INtellECT® Next-Generation Intelligent Network (NGIN). The migration will take place on Saturday 26 November 2011.

Belgacom’s Voice Managed Services (VMS) offer a complete solution to manage incoming calls effectively and without the need to modify the existing infrastructure. This not only provides optimal access but also a very fluid communication with customers. These are factors which positively influence the image of the company using the services and their business in general.

Here is a summary of the main benefits of the new VMS platform:

• Increased capacity for incoming calls
• Geographically redundant platform
• An extension of the routing capabilities such as sending an e-mail
• Improved message quality
• An improved graphical layout with better search functionality
• The possibility to integrate SIP in 2012 (for IP telephony)
• An improvement of the contact center in the cloud

ECT previously reported about this solution in a press release from 2 March 2011.

About INtellECT® Next-Generation Intelligent Networks

The ECT INtellECT® Next-Generation Intelligent Network enables value-added services in TDM, IMS and hybrid networks. The solution utilizes standard IT protocol e.g. SOAP/ XML, http, HTML or SMTP as well as standardized telecoms protocols e.g. INAP, ISUP, CAMEL, SIP, etc. and supports all vendor-proprietary variants. All ECT applications run on this platform, independent of the underlying network architecture (TDM, IMS, hybrid).

Application development is independent of network access and is based on the VoiceXML and CCXML standards with ECTXML® enhancements.

Authoring and modification of applications by third-party providers is provided by a web-based graphical service creation environment and an icon development kit which allows third-party providers to program additional modules using a comprehensive component library (Service Enablers and Building Blocks) and incorporate them in the web-based graphical service creation environment.

Open service applications for Advanced Intelligent Networks (AIN) services (Access Screening, Carrier Routing, Number Portability etc) and for extremely complex intelligence services (Network-Based Contact Centers, Virtual PBX Service / IP-Centrex, etc.) are ready for use and can be cost effectively and quickly customized or enhanced.

About ECT (European Computer Telecoms):

As a leading provider of technology for voice and multimedia value-added services, ECT enables telecoms providers to maintain cost leadership while offering products that optimally fulfil market demands.

Based on its open ECTXML® programming language, an extension of the industry standards VoiceXML and CCXML, ECT provides complete solutions for Network-Based Contact Centers, Ring Back Tone Service, Virtual PBX / IP Centrex, Televoting, Multimedia Advertising, Interactive Multimedia Response, etc. The company is also specialized in migrating services from legacy platforms to next-generation solutions.

Major carriers and providers worldwide offer profitable telecoms products based on ECT technology, including AT&T, BT, Belgacom, Deutsche Telekom, DTMS, Etisalat, IN-telegence, mcel, MTN, Muzicall, OnePhone, Orange, Rogers, Saudi Telecom Company, Swisscom, TDC, Teliasonera, Telenor, Tele2, Versatel, Virgin Media, Vodafone and Zain.

Founded in 1998, ECT is an unlisted German public company with its headquarters in Munich, Germany and wholly owned sales and service subsidiaries in England, France, Germany, The Netherlands, and the USA.

http://www.ect-telecoms.com
http://www.effective-contactcenters.com
http://www.ect-ringback.com

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Contact Information
European Computer Telecoms
Barbara Hudson
+49-(0)89-552 947-620
Contact
www.ect-telecoms.com

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