Magellan Solutions Reports Big Demand for Call Center Order Taking and Live Chat Services During Holidays

Philippine-based call center says that customer support helps online retailers handle early morning and after-office sales orders even during the holiday season.

Los Angeles, CA, November 25, 2011 --( Magellan Solutions Outsourcing Inc., a growing contact center provider in the Philippines, reports strong demand by online retailers for order taking and live chat services to handle their order fulfillment process, from sales inquiry to delivery of products, during the holiday season. This is seen by the inquiries from small and medium businesses looking for an inbound call center to manage customers across multi-channels, especially online.

Fred Chua, chief executive officer of Magellan Solutions Outsourcing Inc., said: “Sales activities have always been more hectic during the holidays than any other time of the year. Retailers must have the essential tools and tactics to drive their sales this year and beyond. That explains why a 24/7 customer support should be quickly established in peak seasons like Thanksgiving and Christmas Day to keep up with the call volume.”

Chua cited recent studies from Forrester Research about the return on investment yielding as high as 105% if businesses have a live chat facility integrated into their e-commerce web site. “A live chat agent is involved in the entire sales transaction to quickly assist customers from queries to check out. The result of this is increased turnover and maximized profit.” In addition, customers often have questions before ordering or have set a specific number of items (mostly in bulk orders), which they place via customer service. Call centers handling orders for organizations usually assign top-performing agents as front-liners to interact with callers, then close and process their sales orders efficiently.

Magellan Solutions Outsourcing Inc. is considered one of the fastest growing call centers in the Philippines today. It offers a comprehensive suite of outsourced contact center services, such as order taking, help desk or technical support, telephone answering services, customer support, inbound surveys, lead generation and back-office support, to small and medium businesses around the world. Established in 2005 as an inbound call center, it has more than 800 seats in 2 different locations.

Magellan Solutions Outsourcing Inc.
Jon Borillo