Makkah, Saudi Arabia, December 07, 2011 --(PR.com
)-- Gulf InfoNet – a Makkah, Saudi Arabia-based provider of online marketing solutions for SMBs — has reportedly launched full-scale customer call center services.
You just opened your first e-commerce store, the orders are coming in, but you’re too busy picking and packing to answer the phone and reply to customer email. It’s a common scenario for many business owners, but there is a solution. Introducing Call Center Services from 2liveChat.com, a division of Gulf InfoNet.
The latest product offering from 2liveChat.Com, a division of Gulf InfoNet is designed for the small to medium size business looking to add a customer service department to their operation while not taking on the expense and hassle associated with hiring, training and managing employees.
“Many e-commerce site owners want to focus their attention on managing their website not managing a customer service department,” according to 2LiveChat.com Founder & CEO, Shafiq Ur Rehman. “But they also have to realize that today’s consumer expects service, so by not having a customer service department they’re ultimately hurting themselves.”
Call Center Services from 2LiveChat.Com a division of Gulf InfoNet provides inbound order taking, package tracking, email response, and other customer service functions on a per-minute rate. Customer Service Representatives (CSR’s) are trained on the client’s products and policies and are monitored to ensure the highest level of service is offered to each call. The call center itself uses the latest voice over IP technology from Cisco Systems including the Cisco IP Contact Center designed specifically for the call center environment. Call center employees are based in the company’s headquarters in Makkah, Saudi Arabia.
With the first ring of the phone on Jan 01, 2012, 2LiveChat.Com a division of Gulf InfoNet will be providing customer service for a variety of clients with products such as kids furniture, carpets, toys, golf cart parts, party supplies, wedding favors and pet supplies.
About Gulf InfoNet
Gulf InfoNet is Saudi Arabia premier Web Hosting, Web Design, Internet Marketing, Call Center Services and on-line classifieds company in recruitment, real estate and education. The company has a bouquet of websites and associated businesses in each of these segments. For further details, please visit: http://www.gulfinfonet.com.
2LiveChat (www.2livechat.com) is a multi-channel call center outsourcing company that provides practical and affordable customer relationship management solutions across various industries. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, 2Livechat is dedicated to helping clients increase their sales and strengthen their customer service. Currently, the company’s primary products are the outsourcing of inbound call center services and live web-based customer support solutions such as Live Web Chat and Email Response.
Abdul Rahman, Director – Communications, +966-2-541-2032, firstname.lastname@example.org