Raleigh, NC, December 15, 2011 --(PR.com
)-- David Finch, President and CEO of ATCOM Business Technology Solutions (http://www.atcombts.com), has announced that the communications solutions provider replaced a legacy Nortel telephone system with a state-of-the-art Mitel 3300 Voice over Internet Protocol (VoIP) communications system for Sirchie Finger Print Laboratories, a fully integrated manufacturer of quality products for the worldwide law enforcement community. The new communications platform is equipped with all paperless IP telephones, and includes applications such as Unified Messaging with desktop features allowing voicemails to be easily retrieved and managed; contact call center/ACD, for customer calls to be handled more efficiently; and dynamic extension for mobile users, which helps on-the-go employees stay connected.
“ATCOM is known for their service, so we went with them for our new communications system based on that,” said Charles Menn, IT manager for Sirchie Finger Print Laboratories. “You can install a great system, but without great service, it is nearly worthless, and ATCOM has really provided that essential component for us.”
“The new communications platform we installed for Sirchie Finger Print Laboratories will ensure seamless communication throughout all aspects of the business,” said Finch. “We at ATCOM are pleased to form this partnership with Sirchie, and we have enjoyed working with the company to improve their communication system.”
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About ATCOM Business Technology Solutions:
ATCOM Business Technology Solutions, a communication solutions provider founded in 1979, is an industry leader in business telecommunications and information technology (IT) solutions. With an expertise in Voice over Internet Protocol (VoIP), ATCOM works closely with each client to determine the best communication platform for their particular business plan, offering the deployment of business telephone systems, unified messaging systems, wireless solutions, LAN/WAN infrastructure/services, video conferencing, carrier network services for local and long distance, and structured cabling solutions for voice and data. ATCOM offers a variety of IT services, including data network design, disaster recovery planning, and NetAssurance Support Plans designed to meet the IT needs of small- and medium-sized businesses. The privately held firm is headquartered in Research Triangle Park, North Carolina, with regional offices in Charlotte and the Triad, and has a client base comprising more than 5,000 businesses. Ranked as one of North Carolina’s top small businesses in 2008 and 2009, ATCOM has twice received award recognition as one of North Carolina’s Top 50 Technology Companies. For more information, call (800) 849-8266 or visit http://www.atcombts.com.
MMI Public Relations