Worcester, United Kingdom, December 16, 2011 --(PR.com
)-- Automotive glass repair and replacement company Auto Windscreens has cut its address validation costs by more than half since switching its address look-up software to Postcode Anywhere.
In total, the company has reduced this cost by 55% in two years, against a backdrop of “excellent results,” having recently ranked second in the UK at the Top 50 Call Centres for Customer Service awards.
Auto Windscreens’ IT Director, Bobby Chopra, said: “We found the platform for address validation from our previous vendor extremely limited. We were sent disks and had to manually update the data ourselves. Obviously this was highly inconvenient, let alone antiquated. With Postcode Anywhere this is all managed for us and we can ensure our information is always up-to-date.
“What we wanted was a standalone platform that would quietly run in the background. And that’s exactly what we got with Postcode Anywhere. Address validation technology should deliver accurate and reliable data, without needing intervention, and this is the main reason we chose Postcode Anywhere.
“Another motivation for leaving our previous vendors was cost. Postcode Anywhere offered us the most competitive price on the market and we’ve been able to reduce the cost by more than half.
“Before, we were often forced into upgrading our software, at yet more expense to us. We don’t have this with Postcode Anywhere - it does exactly what we want it to, with no hidden surprises.
“We’re feeling very positive about the business for 2012. Our call centre was ranked second in the UK at the Top 50 Call Centres for Customer Service awards and we were also named ‘Best Newcomer’ and ‘Best Service Provider’. It was an excellent result for us and a testament to how we go the extra mile for our customers.
“At Auto Windscreens our focus is on service and our recent accolades reflect what we set out to achieve, total customer satisfaction.”
Postcode Anywhere’s Managing Director, Guy Mucklow, said: “In today’s economy it should go without saying that companies need to take a long look at how they can streamline operations, cut costs and work smarter.
“A few years ago there may have been less immediate incentives to audit suppliers: it’s feels like just one more job to do. It can be perceived as a hassle. But now it can make the difference between success and failure.
“It’s the businesses that challenge the way they operate which will continue to grow. Often, there is no better way to do this than by looking at new technology, and Auto Windscreens’ latest achievements are fantastic news from our position as their current software supplier.”
To find out more about Postcode Anywhere’s range of software and services for making businesses more efficient, see www.postcodeanywhere.com.