Miami, FL, February 01, 2012 --(PR.com
)-- Humbug Telecom Labs provider of carrier-class fraud prevention, detection and telecom analytics for any size business; today announced it has released version 3.0 Silver Hawk.
According to the Communications Fraud Control Association (CFCA), telecom fraud costs businesses more than $40 billion each year. Humbug has a solution that prevents fraudulent calls from being made and a host of other solutions that provide a blanket of protection against constantly evolving and insidious fraud attacks.
“With the release of Silver Hawk, Humbug Pro changes the game by preventing certain types of fraud from happening even before the calls are made,” says Eric Klein, VP Sales and Marketing at Humbug Telecom Labs. He continues, “Humbug Pro now has the ability to pre-authorize calls before they are made, thus preventing fraud before it happens.”
2011 has been full of stories of fraud, “AT&T customers hacked for $2 million to fund Al-Qaeda (1),” “$400,000 in fraud in two days (2),” and other cases where companies were hit over nights or weekends. Until today Humbug Pro has been able to send alerts when fraud was committed. This means that even when you know a call is fraudulent the company would be hit with charges for at least one call.
In response to these high cost fraud cases characterized by high volumes of preventable fraudulent calls, Humbug has launched the new Humbug Pro Protection service which will allow the end-user to configure their PBX to block calls to fraudulent destinations based on the following opt-in parameters:
· Community Black List: Over 70,000 certified fraudulent numbers.
· Premium Numbers Worldwide (in the USA these would include 1-900 numbers, for example).
· Specific Countries, Continents, Geographic Areas and Satellite and Mobile Phones.
· Specific numbers or ranges.
· By Business hours - the company configures its normal working hours and Humbug Pro Protect will block calls outside of those hours.
· By Holiday - allows the company to configure which holidays (single day or range of days) they are closed (by calendar date).
Mr. Klein continues, “The prevention service alone would have been enough to warrant a new version, but the team has completely enhanced the reporting system to enable custom reports unlike anything available in the market. Additionally, Silver Hawk enables companies to assign phones to departments for departmental or campaign level reporting. With Humbug Pro, carrier-class tools and Telecom Fraud Prevention is now more accessible and affordable for businesses of all sizes.”
Fonality has been using Humbug’s services since May 2010. "Preventing fraud to protect our customers is one of our top priorities and we are constantly seeking innovative solutions to support this objective,” said Rahim Jina, Head of Information Security at Fonality. “Humbug offers a reliable, cost-effective service and we are excited about the new release. The reporting functionality, which has potential to be used across the organization, is particularly beneficial. Plus, the new proactive fraud prevention adds powerful features to their core product."
Existing users of Humbug’s Analytics can upgrade to Humbug Pro, to gain the benefits of Fraud Detection and protection by going to their Humbug Account and upgrading to one of the Humbug Pro plans and installing the upgraded their Plugin or API module.
About Humbug Telecom Labs
Humbug Telecom Labs makes it affordable for any sized business to have carrier-class fraud prevention and detection, while providing powerful business intelligence which puts users in command of their telecom activity. Humbug also offers free Visual Analytics to view telecom traffic in a real time, concise, readable Google Analytics-type format. No PBX report comes close. Customizable real time alerts can be configured by the user to track telecom traffic behavior and keep track of spending. Humbug is ideal for call centers, ITSPs (Internet Telephony Service Providers), organizations that sell by phone, businesses with significant telecom expenditures and any responsible organization cognizant of the global fraud epidemic. Humbug easily integrates with a host of popular open source and proprietary PBX systems. Humbug is funded by Vkantakte, the social networking phenomenon ranked among the world’s Top 50 most visited sites. www.humbuglabs.org.
Founded in 2004, Fonality is a pioneer in business communications, delivering cloud-based, hybrid-hosted and on-premise solutions for small and mid-size businesses. The company offers an enterprise-grade feature set without the cost or complexity of legacy providers. Investors include Intel Capital, Draper Fisher Jurvetson and Azure Capital Partners. Visit www.fonality.com for more information or call 877-FONALITY.
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Humbug Telecom Labs
IL Tel: +972-54-666-0933
US Tel: +1 518 249 1199