Daresbury, United Kingdom, March 14, 2012 --(PR.com
)-- edocr.com, the rapidly growing cloud-based document sharing solution for business, today announces its integration with Zendesk, the leading provider of proven cloud-based help desk software, helping Zendesk customers to enrich their help desks with documents, whilst introducing edocr.com's 25,000 strong community to superior customer service.
Zendesk centralizes customer conversations so nothing is ignored and everything is searchable from one place. It helps customer service teams identify and respond to high-priority issues while increasing productivity with automated business rules and predetermined responses to frequently asked questions.
edocr.com helps organisations of all sizes extend their brands online through documents, bringing high level of attention to their products and services. Once uploaded, documents start to spread through the Internet via social sharing across Linkedin, Twitter, Facebook, Google+ and over 300 of the most popular websites, indexed by popular search engines, and through document forwarding. edocr.com captures the incoming traffic, analyses them, extracts prospects and release them for export to popular CRMs such as salesforce.com as leads for nurturing into customers.
With the Zendesk integration, customer service professionals can effortlessly add documents to provide additional resources for customer queries and frequently asked questions displayed right within the Zendesk interface. There is no need to update interactions on Zendesk when a new version of the same supporting document is released. Any updates to documents on edocr.com will be reflected across Zendesk automatically, a powerful way to ensure that information is up to date. In addition to traditional user manuals and product data sheets, Support Agents can now add brochures, case studies, press releases and reports about new products and services, leading to potential new revenue opportunities.
Dustin Cruzen, Support Lead, Cazoomi commented "If you manage Support or anyone in your team and haven't looked at edocr.com for Zendesk - you're missing out on saving tons of time. It's the platform for getting documents to your support clients in real time."
Todd Revolt, Director, Business Development of Zendesk commented, “The integration with edocr.com makes adding customer service documents to forums and tickets effortless. We are pleased to see edocr.com capabilities available to Zendesk users and we look forward edocr.com's customers delivering superior customer service through Zendesk.”
Manoj Ranaweera, Founder & CEO of edocr.com commented, “We are excited to be working with the leader in customer service software. With this integration, we are getting one step closer to achieving our overall vision of 'upload once, display anywhere', which delivers significant value to our customers. edocr.com is about using an existing asset to deliver significant value. With Zendesk, we just increased that value to another multiple."
edocr.com is emerging as the leading cloud-based document sharing solution for businesses, both small and large, and trusted by over 25,000 professionals and businesses, including technology companies Fundtech and Salesforce.com, and professional services companies Crowe Clark Whitehill and Aaron & Partners. Founded in 2007, edocr is self-funded technology company that grew at a rate of 33% month by month over the last 3 months. Learn more at www.edocr.com.
Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 15,000 Zendesk customers, including Adobe, Sony, OpenTable and Groupon, trust Zendesk with their most valuable assets: their customers, partners, and employees. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com.
Contact name: Manoj Ranaweera
Tel: +44 7769734491
Contact name: Todd Revolt