Plano, TX, April 22, 2012 --(PR.com
)-- Cistera Networks® (CNWT.PK), a leading provider of enterprise application platforms and engines for unified communications, announces the release of Cistera AcuityPlus Incident Management, the latest application engine for the Quality Assurance and Management (QAM) solution from Cistera.
AcuityPlus Case Management engine implements both capture and analysis tools that allow users to quickly collate and analyze data from various communications interactions and other data sources. Integrating into Cistera QAMRecord, the system can flag calls and generate a case for further investigation. Administrators can collate additional information, which can then be used to zoom into fault analysis and resolution.
All organizations, to one degree or another, have to deal with incidents; outcomes that are not necessarily planned for the organization. These incidents have potential impact on your business operations. For example, contact centers deal with customer complaints and issues that fall outside the mainstream, while IT organizations tackle difficult problems that need special attention. Treasury and trading organizations may need to unravel a challenging contract critical to the business operations.
“AcuityPlus sieves through the masses of data to provide clarity when systems and process breakdown,” says Cistera CEO Greg Royal. “This allows organizations to quickly zoom in and get to the root of the problem. With Acuity Plus, we have seen dramatic improvements in the quality of customer interactions creating better customer outcomes.”
About Cistera Networks, Inc.
Cistera Networks is a leading provider of enterprise application communications platforms and services. The company blends powerful application infrastructure with industry-specific business processes, to deliver the benefits of voice, video and data convergence to the user. Cistera’s industry-leading platform delivers the most reliable, scalable and secure application services for IP-based network environments. Its broad portfolio of application services enables users to improve customer service and satisfaction, increase productivity and collaboration, and improve responsiveness to critical incidents and to provide a safer environment. For more information, please see http://www.cistera.com