Johannesburg, South Africa, May 12, 2012 --(PR.com
)-- In the present Telecom scenario where competition is cut throat and ARPUs are low, telecom operators across Africa are focusing on improving CRM and customer experience, optimizing customer lifecycle management, harnessing customer analytics and achieving full potential of new services like mobile money, product innovation and data usage.
Fleming Gulf's upcoming conference, the 4th Annual Customer Retention & Profitability Summit scheduled to take place on 3-4 July, 2012 at Johannesburg covers all these aspects in-depth. After the phenomenal success of three consecutive annual editions, this summit is back with a refreshed focus on strategies to boost ARPUs and thereby maximize profits for Telecom companies.
The summit will witness participation of leading global telecom companies and organizations including MTN (South Africa), African Broadband Forum, Vodafone Ghana, Etihad Atheeb Telecom Company (Saudi Arabia), Telkom (South Africa), Mobinil (Egypt), Uganda Telecom, BPeSA, Malawi Telecommunications, Vodacom (South Africa), Cell C (South Africa), Zain (Zambia), Tanzania Telecommunications Co. Ltd., MTN (Nigeria) and Netone Cellular Private Limited (Zimbabwe).
This is what some of the delegates had to say about previous conferences:
"The conference enhances peer networking that is helpful in our working places"
- Head of Customer Service, Tanzania Telecommunications Co. Ltd.
"The conference was great & and usefully shaped to get more in the future"
-Retention Manager, Zanzibar Telecommunication Limited
"It was a very useful conference. As I think and because we are operator in a competitive environment I think it is imperative to know what is new in the Industry."
- Contact Centre Supervisor, Zain Sudan
"As always, it was extremely informative & it gives us a truly African flavor. I loved it!"
-Customer Experience Assessment Manager, Cell C
"The conference was excellent in its value. It discusses real situations & real statistics"
-Risk & Collection Manager, MTN Sudan
T: + 971 4609 1570