Webinar: Aricent to Explore Enabling Next-Generation Customer Service Through Real-Time Analytics on June 12
Tom Lybarger, Assistant Vice President, will discuss real-time methods for transforming customer service strategy.
East Brunswick, NJ, June 09, 2012 --(PR.com)-- The Aricent Group, a global innovation and technology services company, today announced that Assistant Vice President, Tom Lybarger, will be presenting a webinar hosted by Mobile Europe’s Editor, Keith Dyer, about “Next Generation Customer Service Powered by Customer Experience Management.”
The webinar will take place on Tuesday, June 12, 2012 at 11:00 a.m. EST / 4:00 p.m. BST. To register, please visit http://bit.ly/KHR7Q9.
This past year has seen the intersection of customer experience management (CEM), customer service and real-time analytics. However, this has not yet resulted in dramatic improvements in customer service since most CEM initiatives are still siloed and have not yet reached the device level. Furthermore, a vast quantity of network and service management data continues to be under-utilized. By closely analyzing user data, service providers can gain valuable insights into subscriber behaviors and translate them into actionable intelligence to innovate and evolve their own CEM practices.
During this one-hour webinar, Mr. Lybarger will discuss how to drive down customer support costs by leveraging experience analytics captured on the device. Additionally, Mr. Lybarger will discuss how to empower better CEM through an integrated dashboard with a unified view into network, service and device status, service usage data, location information and vendor statistics. There will be a Q&A opportunity at the end of the webinar.
For more information about Mobile Europe, visit: http://www.mobileeurope.co.uk/.
About Tom Lybarger, Assistant Vice President, Aricent
Tom Lybarger has over 25 years’ experience in delivering advanced OSS and BSS solutions with a focus on evolving technologies, services, and their impact on processes and operations environments. Mr. Lybarger works with Communications Service Providers around the world to define efficient and effective operations environments beginning with organizations and processes; extending to innovative solutions to improve efficiency and automation while also improving customer satisfaction. His experience began with careers at AT&T and Lucent Technologies, specializing in Service Assurance and Fulfillment applications and solutions, and has considerable knowledge of BSS as well. Most recently, he has focused on the challenges and problems facing service providers attempting to improve revenues and customer loyalty through managing service quality and customer experience.
About the Aricent Group
The Aricent Group is a global innovation and technology services company that helps clients imagine, commercialize, and evolve products and services for the connected world. Bringing together the communications technology expertise of Aricent with the creative vision and user experience prowess of frog, the Aricent Group provides a unique portfolio of innovation capabilities that seamlessly combines consumer insights, strategy, design, software engineering, and systems integration. The client base includes communications service providers, equipment manufacturers, independent software vendors, device makers, and many other Fortune 500 brands. The company’s investors are Kohlberg Kravis Roberts & Co., Sequoia Capital, The Family Office, Delta Partners, and The Canadian Pension Plan Investment Board.
For more information, please visit http://www.aricent.com
Follow the Aricent Group on Twitter @ http://www.twitter.com/aricent
Media Contacts:
Martin Smith
Europe: Sonus PR for Aricent Group
Tel: +44 20 7851 4850
Email: martin.smith@sonuspr.com
Johnny Truong
Americas: Sonus PR for Aricent Group
Tel: +1 415 830 4530
Email: johnny.truong@sonuspr.com
The webinar will take place on Tuesday, June 12, 2012 at 11:00 a.m. EST / 4:00 p.m. BST. To register, please visit http://bit.ly/KHR7Q9.
This past year has seen the intersection of customer experience management (CEM), customer service and real-time analytics. However, this has not yet resulted in dramatic improvements in customer service since most CEM initiatives are still siloed and have not yet reached the device level. Furthermore, a vast quantity of network and service management data continues to be under-utilized. By closely analyzing user data, service providers can gain valuable insights into subscriber behaviors and translate them into actionable intelligence to innovate and evolve their own CEM practices.
During this one-hour webinar, Mr. Lybarger will discuss how to drive down customer support costs by leveraging experience analytics captured on the device. Additionally, Mr. Lybarger will discuss how to empower better CEM through an integrated dashboard with a unified view into network, service and device status, service usage data, location information and vendor statistics. There will be a Q&A opportunity at the end of the webinar.
For more information about Mobile Europe, visit: http://www.mobileeurope.co.uk/.
About Tom Lybarger, Assistant Vice President, Aricent
Tom Lybarger has over 25 years’ experience in delivering advanced OSS and BSS solutions with a focus on evolving technologies, services, and their impact on processes and operations environments. Mr. Lybarger works with Communications Service Providers around the world to define efficient and effective operations environments beginning with organizations and processes; extending to innovative solutions to improve efficiency and automation while also improving customer satisfaction. His experience began with careers at AT&T and Lucent Technologies, specializing in Service Assurance and Fulfillment applications and solutions, and has considerable knowledge of BSS as well. Most recently, he has focused on the challenges and problems facing service providers attempting to improve revenues and customer loyalty through managing service quality and customer experience.
About the Aricent Group
The Aricent Group is a global innovation and technology services company that helps clients imagine, commercialize, and evolve products and services for the connected world. Bringing together the communications technology expertise of Aricent with the creative vision and user experience prowess of frog, the Aricent Group provides a unique portfolio of innovation capabilities that seamlessly combines consumer insights, strategy, design, software engineering, and systems integration. The client base includes communications service providers, equipment manufacturers, independent software vendors, device makers, and many other Fortune 500 brands. The company’s investors are Kohlberg Kravis Roberts & Co., Sequoia Capital, The Family Office, Delta Partners, and The Canadian Pension Plan Investment Board.
For more information, please visit http://www.aricent.com
Follow the Aricent Group on Twitter @ http://www.twitter.com/aricent
Media Contacts:
Martin Smith
Europe: Sonus PR for Aricent Group
Tel: +44 20 7851 4850
Email: martin.smith@sonuspr.com
Johnny Truong
Americas: Sonus PR for Aricent Group
Tel: +1 415 830 4530
Email: johnny.truong@sonuspr.com
Contact
Aricent Group
Johnny Truong
732 837 1200
www.aricent.com
415.830.4530
Johnny Truong
732 837 1200
www.aricent.com
415.830.4530
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