San Diego, CA, July 07, 2012 --(PR.com
)-- Here are some first-person observations from the FaxAgent Customer Support Team to consider for SPs experiencing support related issues and/or determining whether or to not purchase a Fax Server:
Q: Most common reason SPs switch Fax Server vendors?
A: Many companies seek another vendor due in part to extremely high support fees in exchange for subpar support services. Axacore clients say FaxAgent fees are affordable based on superior support and training.
Q: Do SPs regard customer support among top criteria to choose a new vendor?
A: Customer support is high on the list because the fax server technology is becoming very complex. Many SPs lack the internal resources needed to support and troubleshoot the new technologies and diagnose VoIP/FoIP issues.
Q: Tips for SPs to research a new vendor?
A: Choose a company that is familiar with the top SIP trunk providers and has a very good understanding of SIP T38 and related technologies.
Q: How did FaxAgent develop a word-of-mouth reputation within the industry as the most reliable and trusted solution?
A: Axacore often secures new clients based on its ability to provide solutions to a real business challenge or opportunity for an initial company. For example, creating an automatic prescription refill fax server for a customer resulted in three other companies seeking a similar solution.
Q: Could you provide examples of the advantages of being U.S.-based, accessible, responsive and trained specifically to help Telco SPs with the latest FoIP server technology?
A: Several Axacore clients are very pleased that FaxAgent support teams are not based overseas. The FaxAgent team does its best to provide off-hours support in the event a server goes down in the middle of the night or weekend. Support managers have often responded to emails and phone calls beginning at 5am.
Once a call is received, The FaxAgent team does everything they can to get the server working. The team has spent hours on corrupt database problems to help a customer retrieve all lost files.
Most importantly, Support members take the time and resources to help a majority of FaxAgent clients learn to support and troubleshoot VoIP/FoIP issues.
To schedule a FaxAgent demo, please call Laura Savelli at 1-858-427-4301 or visit www.axacore.com