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True Built Home, Inc. Wins 2012 Talk of the Town Customer Satisfaction Award

Washington-based home builder, True Built Home, receives high satisfaction marks from customers, earning it a Talk of the Town Award.

Tacoma, WA, July 26, 2012 --( Achieving a high customer satisfaction rating of 4.5 stars has earned True Built Home, Inc. the prestigious CMUS Talk of the Town Customer Satisfaction Award in the Home Builders and Developers category.

The Talk of the Town Awards, presented by Talk of the Town News, Customer Care News magazine and Celebration Media U.S. (CMUS), honors companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services, and other honors and accolades. This data is analyzed by a team of researchers who calculate a company’s CMUS Power Rating™. Only those that receive a 4-star to 5-star rating receive the CMUS Talk of the Town Customer Satisfaction Award.

Washington home builder True Built Home was founded by Lewis D. Mann and David King, who have a combined 34 years of experience in the on-your-lot builder program, one in the field and one behind the scenes. Between the two, they have played a role in the design, pricing, marketing or building aspects of 2,000-plus homes, and have brought that experience together in True Built Home to serve the greater Pacific Northwest.

“Our dynamic, versatile and highly motivated team delivers the highest quality home, best design principles and overall one of the best values in the industry,” says Mann. True Built Home uses several ingenious yet common sense ways to truly meet clients’ needs. “We maximize the value that the client receives; build with quality, beautiful finishes that others charge extra for; and maintain communication throughout the process,” he adds.

True Built Home offers a large selection of stock plans. “The designs we offer are intelligent and functional, able to meet the demands of the modern family,” says Mann. However, the company recognizes that people might like everything about a plan except for one or two small things, so flexibility is there for changes. “We have two on-staff designers, both with years of hands-on, practical experience in construction. They can take our stock plan and, for a modest fee, redraw the plan to be exactly what you are looking for. Or, they can start from a blank sheet of paper and draw the plan that’s in your head, and from scratch create an entirely new design just for you.”

Another way True Built Home provides superior customer service is through its website, which offers a large volume of information so clients can educate themselves about construction and the building process. In addition, the website allows clients the freedom to price projects in the comfort of their own home and without the pressure of a sales person.

In the construction industry, there are constantly challenges due to weather, change orders, fluctuation in prices and more. “How we cope with and meet those challenges is important,” says Mann, adding that he always educates the sales staff, company employees, subcontractors and vendors that customer service must always be the goal, especially given the negative reputation contractors often receive. “It takes real earnest effort to make our clients happy, and that is a key to our success. We do not measure our company’s success by the profit we make, but rather if our clients are content and happy with our home, team and program.”

True Built Home has several offices throughout Washington. For more information, call the Western Washington office at 253-272-5300 or go online to

About the Award and Sponsors:
This is the fourth year CMUS, Talk of the Town News and Customer Care News have honored companies for achieving high levels of customer satisfaction with the Talk of the Town Awards. Businesses eligible to receive the award include, but are not limited to, beauty salons, spas, restaurants, bakeries, dentists, auto repair facilities, veterinarians, home repair and improvement contractors, florists, hospitals, and physicians.

For more information about the award or its sponsors, please contact CMUS and Talk of the Town News at 877-498-6405 or go online to
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Celebration Media, Inc.
Jamie Rawcliffe

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