Eagan, MN, August 01, 2012 --(PR.com
)-- With a jump in its customer satisfaction rating from 4.5 stars in 2011 to 5 stars in 2012, Now Care Dental has won a second straight CMUS Talk of the Town Customer Satisfaction Award in the Dentists category.
The Talk of the Town Awards, presented by Talk of the Town News, Customer Care News magazine and Celebration Media U.S. (CMUS), honors companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services, and other honors and accolades. This data is analyzed by a team of researchers who calculate a company’s CMUS Power Rating™. Only those that receive a 4-star to 5-star rating receive the CMUS Talk of the Town Customer Satisfaction Award.
Minnesota dentist Nicholas Geller, DDS, opened the Now Care Dental practice in February 2010 with the intent of being “the dentist with the difference.” With a highly trained staff and the latest technology, Dr. Geller is poised to provide general and emergency dental services to the greater Minneapolis/St. Paul area.
Now Care Dental truly puts patients’ needs at the forefront of the practice, which is illustrated by its back-to-back Talk of the Town Awards for providing excellent customer service. Accommodating patients is how Now Care Dental strives to provide excellent customer service.
Dr. Geller’s vision is to be the “guy who is there for you when other dentists in the neighborhood are not available.” So, the practice is open seven days a week from 10 a.m. to 8 p.m., including holidays. “Now Care Dental believes in treating patients’ general and emergency dental needs now, when they need it most,” says Dr. Geller. “We also offer extended evening appointments to reduce a person’s need to take off work for an appointment. In addition, we have a live operator to answer our calls when we are out of the office.”
When patients arrive in the office, they are greeted with a smile and a comfortable atmosphere. “We strive to provide fast and efficient triage and care of their chief concern, without judgment,” says Dr. Geller. “Their concern for the day is our number-one priority. We assist them in filing their insurance claims and welcome them back for continuing care as needed.”
Dr. Geller attributes much of the practice’s success to its staff members, who, as he says, exude kindness, compassion and caring. “We believe that we can train all aspects of the technical side of dentistry, but we cannot train a specific type of personality. We are willing to go the extra mile to recruit quality staff members who will put our patients at ease during their visit.”
Dr. Geller’s work, and that of his team, is paying off. Patients have been satisfied with their experiences at Now Care Dental and are referring others as well. “Our best compliment is when a patient who comes to us in pain walks out with a smile on his or her face, telling a friend or neighbor what a great experience he or she had at our clinic.”
Now Care Dental is located at 1380 Duckwood Drive, Suite 108 in Eagan. For more information, call 651-686-6800 or go online to www.nowcaredental.com.
About the Award and Sponsors:
This is the fourth year CMUS, Talk of the Town News and Customer Care News have honored companies for achieving high levels of customer satisfaction with the Talk of the Town Awards. Businesses eligible to receive the award include, but are not limited to, beauty salons, spas, restaurants, bakeries, dentists, auto repair facilities, veterinarians, home repair and improvement contractors, florists, hospitals, and physicians.
For more information about the award or its sponsors, please contact CMUS and Talk of the Town News at 877-498-6405 or go online to www.talkofthetownnews.com.