Survey Reveals IT Automation Technologies Don’t Always Play Nice

Major problems are reported by 90 percent of IT professionals; Integrated automation technology is needed to eliminate critical data loss and job failures while improving business services

Gurgaon, India, August 09, 2012 --( A single IT error has the potential to cost a company millions of dollars, so the new findings of a commissioned survey conducted by Forrester Consulting on behalf of BMC Software (NASDAQ: BMC) may be alarming to CIOs across the globe.

Many IT organizations have turned to automation to improve efficiency and eliminate manual errors. However, the survey found that a large majority of organizations are using multiple automation technologies, and 90 percent of them report major problems. For more information, watch the video summary and webinar.

The “Industrializing IT Workload Automation” survey polled 472 IT decision makers in the United States, Europe and Asia-Pacific to get deep insights into job scheduling technology trends. Job scheduling is the backbone of mid and large IT systems because it defines, controls and manages the millions of jobs that must be processed daily in order to keep an organization running.

With growing pressures to support big data, business analytics, cloud computing, mobile devices and more, the number of jobs to be processed is rapidly rising. Associated risks are also intensifying because companies find themselves using multiple job scheduling automation techniques as a result of rapid growth, mergers, data center upgrades and more. A majority of survey respondents view IT workload automation as the centralized solution because it handles all job scheduling, regardless of hardware, application or geographic location.

“We believe this survey clearly reinforces the need for a centralized workload automation solution to ensure on-time service delivery, optimal productivity, compliance and improved business user satisfaction. It’s what we hear from our new customers that switch from the competition every day,” said Saar Shwartz, a marketing director at BMC.

Survey highlights include:

· Major issues such as critical job failures, file losses and excessive manual intervention were reported by 90 percent of respondents that use multiple automation technologies.
· Seventy-six percent of respondents reported workload automation can reduce manual efforts and errors.
· Seventy-three percent said that workload automation has a significant impact on business user satisfaction.
· Addressing the growing demand for business to have more control over projects without requiring IT personnel resources, 55 percent view end-user self service to be an important or critically important workload automation feature.
· Sixty-nine percent of those who have used workload automation said it has freed up the time of at least two full time employees. Seventy percent said they have freed up the time of ten or more people.
· The efficiency afforded by workload automation is key, as 63 percent indicated plans to support or implement new technologies while 50 percent aim to drive innovation with new IT or business service offerings this year.

The full study results were discussed in a recent BMC webinar with guest Jean-Pierre Garbani, Vice President, Principal Analyst, Forrester Research. To watch the recorded webinar, go to

For more information about BMC, please visit:
· Video of survey results: IT Automation Technologies Don’t Always Play Nice
· Control-M Workload Automation case studies
· Follow @bmcsoftware and @BMCControlM on Twitter
· Become a fan of BMC on Facebook

Business Runs on IT. IT Runs on BMC Software.
Business runs better when IT runs at its best. That's why more than 20,000 IT organizations – from the Global 100 to the smallest businesses – in over 120 countries rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. With the leading Business Service Management platform, Cloud Management, and the industry’s broadest choice of IT management solutions, BMC helps customers cut costs, reduce risk and achieve business objectives. For the four fiscal quarters ended June 30, 2012, BMC revenue was approximately $2.2 billion.

Editorial contacts:
Jennifer Brenner
BMC Software
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Gabriel Tan
Ogilvy PR Worldwide
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Ogilvy PR
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