Louisville, KY, August 12, 2012 --(PR.com
)-- Advanced Solutions, Inc., a leading full-service and value-added reseller (VAR) for Autodesk, Inc., today announced that it has surpassed its 2012 goal within the Customer Satisfaction Program launched by Autodesk, Inc., a world leader in 3D design, engineering and entertainment software. As an Autodesk Platinum Partner, Advanced Solutions has shown that they have delivered the highest levels of value to their customers through proven customer satisfaction. Autodesk reseller partners earn Platinum Tier status by demonstrating deep industry expertise, satisfying rigorous training and certification requirements and satisfying the highest customer satisfaction requirements.
Advanced Solutions has continued to evolve within the Autodesk Customer Satisfaction Program, improving their process and creating customer loyalty along with a consistent positive customer experience. The program evaluates customer experience using fundamental objectives. These objectives include:
- Creating a consistently positive customer experience
- Identifying opportunities to further customer relations
- Measuring customer loyalty using Net Promoter Score (NPS) methodology
- Strengthening customer relationships through closed-loop customer feedback process
Net Promoter Score (NPS) is a management tool that can be used to gauge the loyalty of a firm's customer relationships. Companies such as Amazon, eBay, Costco and Dell utilize NPS to drive growth and customer loyalty. The Autodesk Customer Satisfaction Program evaluates Autodesk partners in the areas of referrals to friends and colleagues, understanding of design process, ease of doing business, product recommendations, customization/consulting, installation/configuration, technical support and training. Advanced Solutions is using customer feedback in each of these areas to improve the overall Autodesk customer experience.
"Advanced Solutions has been our reseller for years. Their knowledge in our industry as well as Autodesk's products, keeps them as our go-to-source for everything software related. They are the definition of Excellence." - Garry M., Advanced Solutions Customer
About Advanced Solutions
Advanced Solutions is an award winning Autodesk Platinum Partner with 2D and 3D design software enterprise integration expertise in architecture, engineering, construction (AEC), civil engineering and advanced manufacturing. The company is Autodesk OEM Authorized, bringing added value to customers through certified software customization and business systems integration with the Autodesk Technology Platform. As an Autodesk Authorized Training Center (ATC), the company offers a variety of innovative training solutions including its popular PILOT program. Since 1987, the company has focused its business model on helping customers realize industry leading return on investment with their 2D and 3D design software. Beyond the box of software, Advanced Solutions helps customers gain a competitive advantage through innovative design software work flows, enabling customers to realize higher revenues and improve their operational efficiency. For additional information about Advanced Solutions, Inc., please visit our website at www.AdvancedSolutions.com.
Autodesk and ATC are registered trademarks of Autodesk, Inc., in the USA and/or other countries. All other brand names, product names, or trademarks belong to their respective holders.