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ESII Will Meet the Retail Professionals at Equipmag

On the occasion of Equipmag, ESII will introduce its latest innovations dedicated to the optimization of customer reception.

Laverune, France, September 08, 2012 --( ESII, SAS, is the French leader of customer flow management and celebrates its 30th anniversary this year. It announces its participation in Equipmag from September 11th to 13th, 2012 in Paris – Porte de Versailles.

Equipmag, show for the point-of-sale, retail and distribution, gathers the market’s most dynamic and innovative actors. For this 28th edition, nearly 450 exhibitors and more than 20,000 are expected.

Because today customer satisfaction is the keystone of the retail strategy, ESII has developed new products and solutions that aim to improve customer reception. With its trademark Great Shopping Experience™, ESII goes with all the retail actors and their clientele in a smooth and efficient customer journey. Thus, two solutions will be revealed at the show: SmartWait™ and a single line call forward solution.

SmartWait™ is a unique mobile application. It offers freedom of choice and mobility to customers by proposing an innovative alternative to the regular queue: the possibility to take one’s place in the queue directly from one’s Smartphone.

The single line call forward concept manages the checkout. It enables users to reduce the customers’ waiting time and to encourage additional sales. Concretely, a single line is installed above the checkout line, and as soon as a checkout is available, the next customer is called via dynamic displays and sound signal.

These innovative technologies increase customer’s satisfaction and loyalty, while conveying both a modern and differentiating image.

ESII has more than 10,000 installed sites worldwide. The diversity of its customers reflects how rich its product offer is (government, hospitals, shops, etc.). Among its customers: Leroy Merlin, Nespresso, Conforama, SFR, Bank of Benin, etc.

From September 11th to 13th, 2012 in Paris, Porte de Versailles – stand N24.

About ESII:

ESII provides a full complement of technology and services to meet the increasingly sophisticated needs in customer flow process management markets. ESII is dedicated to providing high performance solutions in queue management, goods collection, appointments management, electronic call forward, display and digital signage, interactive kiosks to improve waiting conditions profitability.

ESII is widely recognized as the industry’s leader to optimize customer flow process management with more than 10,000 installed sites.

Headquartered in Lavérune, France, ESII operates worldwide with an additional Paris Region office in Créteil, and a Western Region office in Vitré.
For more information, visit or email

ESII, Great Shopping Experience™ and SmartWait™ are trademarks of ESII.
Contact Information
Sandrine Benhassan
+33 (0)4 67 07 07 83

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