Cloud-Based Contact Center Decision Process the Focus of Enghouse Interactive Sponsored Guide

Digs Deep Into the Financial, Operational and Technical Facets of Cloud Delivery

Phoenix, AZ, September 22, 2012 --( The latest research on Cloud-based Contact Centers from industry analysts at ContactBabel is now available from Enghouse Interactive. “The Inner Circle Guide to Cloud-Based Contact Center Solutions,” sponsored by Enghouse Interactive, gives organizations a comprehensive view of the many factors that businesses must think through when considering cloud solutions for their contact center(s), along with practical insights and advice to help at every stage of the decision-making process.

Cloud-based contact centers are far from a new concept, but the topic has certainly come to the forefront in the past several years as technology has matured and global economic conditions have influenced organizations’ views on alternatives to the traditional premise-based approach. With all that has been written on cloud-based solutions so far, companies still have a lot of questions about the topic, ranging from basic terminology and ROI potential to how to practically implement them. The new guide is intended to fill in many of the gaps and help businesses as they navigate solutions in the market.

"The Inner Circle Guide that Enghouse Interactive sponsored, gives readers information to help them decide when cloud technology makes sense for their contact centers," stated ContactBabel founder, Steve Morrell. "There are many positive factors driving the uptake of cloud-based solutions, from financial to functional, operational to strategic. Enghouse Interactive is well positioned to help customers benefit from cloud based deployments with innovative multichannel contact center products for enterprises to build virtual private cloud contact centers or for service providers to create compelling contact center as a service offerings."

"We were champions of the cloud-based contact center model long before anyone used 'cloud' terminology," said Alex Black, Enghouse Interactive CTO. “When ContactBabel took on this topic with their first Inner Circle Guide it was a natural fit for us to sponsor the report and help share it with the market. When organizations are ready to move their contact centers into the cloud, Enghouse Interactive is ready to help with a growing number of cloud-based solutions to fit a wide array of needs."

A complimentary copy of the guide can be downloaded

About Enghouse Interactive
Enghouse Interactive ( delivers technology and expertise to maximize the value of every customer interaction. The company develops the most comprehensive portfolio of interaction management solutions, spanning structured, unstructured and self-service interactions. Core technologies include contact center, attendant console, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive, operating through highly regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex, Trio and Zeacom, has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company’s international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a leading global provider of enterprise software solutions serving a variety of distinct vertical markets. Its strategy is to build a larger and more diverse software company through strategic acquisitions and managed growth. Enghouse shares are listed on the Toronto Stock Exchange under the symbol “ESL.” Further information about Enghouse may be obtained from the Company’s web site at

Contact Information:

Bruce Petillo
Enghouse Interactive
phone: 602.789.2755

Martin Smith
Sonus PR for Enghouse Interactive
phone: 415.830.4530
Enghouse Interactive
Bruce Petillo
+1 602 789 2800