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MTN Cyprus Leverages Friendly Technologies’ Solutions for Device and Customer Experience Management

Friendly’s solutions streamline customers’ provisioning process and service center workflow, providing an improved customer experience and reducing MTN Cyprus’ service costs.

Tel-Aviv, Israel, October 17, 2012 --( Friendly Technologies, a leading device and home management solutions provider, announced today that MTN Cyprus Ltd., one of the largest telecommunications providers in Cyprus, selected Friendly’s TR-069 ACS platform for managing the entire service life cycle of its Broadband Data Service.

Friendly’s solution enables MTN to remotely manage and automate broadband service activation, troubleshooting and problem resolution to make customer interactions easy, efficient and effective.

By using the Friendly Support Center Solution (also called the Friendly CSR), MTN’s Customer Support Representatives (CSRs) are able to handle larger number of calls, resolve problems quickly and manage complex services − significantly reducing support costs. Printec, a leading telecommunication systems integrator, will be consulting, integrating and supporting MTN in its implementation of the Friendly's solution.

“We are delighted to be working with a leading operator such as MTN Cyprus, enabling improved time-to-market and increased subscriber satisfaction,” said Nir Ezer, VP Sales & Marketing of Friendly Technologies. “Our close working relationship with MTN, together with Friendly’s customer experience management capabilities, made this project a great success. We look forward to continue being a strategic partner in our customer's success.”

About MTN
MTN Cyprus Ltd. is one of the largest telecommunications providers in Cyprus, offering integrated mobile, fixed and broadband services. With the biggest, fully-owned retail network among telecommunications companies in Cyprus, the company has 21 ΜΤΝ Stores. It is a member of the MTN Group, a multinational telecommunications group operating in 24 countries in Europe, Africa and Asia and connecting 150 million customers.

About Friendly Technologies
Friendly Technologies provides optimized device and customer experience management solutions for fixed and mobile operators. Our Friendly solutions streamline and simplify the entire broadband service life cycle, enabling operators to increase customer satisfaction while reducing operational costs.

Friendly Technologies:
Ms. Edith Grassiani
Marketing Coordinator
Contact Information
Friendly Technology
Ms. Edith Grassiani
Ms. Miri Sharabi

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