Ho Chi Minh, Vietnam, October 29, 2012 --(PR.com
)-- One of TRG International’s values is kaizen or continuous improvement. TRG International demonstrates this in practice with the launch of its new customer support portal.
This dedicated support portal has a user-friendly, intuitive interface delivering to TRG International’s customers an improved support experience. Customers get their problems solved by TRG International's highly skilled real people, but also have access to its extensive knowledge–base of FAQ’s, tips and tricks, built up over the last 18 years.
Customers can log, view, track and give feedback on their support tickets. Additionally customers can access critical support resources including software patches, service packs, and release notes.
Compared with other support methods such as via email or telephone, users get a greater degree of control and visibility as well as experience faster response time. This is because everything users need is in one place and optimised for speed, being always on and simple to use.
Cuong Le – Customer Support Director at TRG International – says: “TRG International hopes that this latest move will begin a new chapter for its customer support service, in which customers get the usual professional help from us as well as DIY materials. In a modern business world, speed and convenience are very important and TRG International thinks this new portal delivers just that.”
About TRG International
TRG International is an independent provider of IT business solutions and supports thousands of users all over the world. Clients range from small domestic companies to very large global multinationals in both the public and private sectors.
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