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Cleveland Small Business Technology Company Celebrates 20 Years

Richmond Heights, OH, December 04, 2012 --( “It’s not often that you find a company that cares about your problems as if they were their own. I mean really care. A company that doesn’t stop until the issue is resolved to the customer’s satisfaction. Direct Connect has supported my business adventures for the past 20 years,” reflects Ned Molovich, local entrepreneur, and one of Direct Connect’s first customers.

Throughout all the changes in technology over the last 20 years, Direct Connect has been a reliable, knowledgeable and trustworthy advisor to Cleveland area small businesses. Direct Connect owner Jim Conley shares, “My goal is and always has been to provide exceptional customer service to each and every person wanting to do business with Direct Connect. Before I started my business, I learned from previous employers how not to treat customers. I believe that many business owners are more focused on the short-term dollar and completely miss the opportunity of the long-term relationship. I never let little issues get in the way of being my customer’s long-term technology partner.”

When asked how his business has changed over 20 years, Jim comments, “With advances in technology, we have been able to provide even more support options for our customers. For example, the Internet enables us to provide immediate 'remote tech support' that otherwise would have left our customers waiting for an 'on-site' service call. The Internet has also allowed us to expand our service offerings into a 'managed' model, which basically means that we manage your technology so you can manage your business. You buy fewer products, pay only for the services you need, and feel safe knowing that we’ve got your back and are there to manage them for you.”

Kathy Joseph, Manager of Aggers Joseph Co., LPA, has relied on Direct Connect since 1996. “Before we started working with Direct Connect, our technology was not effectively supporting our office. Direct Connect brought us into the 21st century and continues to keep our business running efficiently. It brings me peace of mind to know that they are managing our technology for us and I can call them anytime for support. It’s like having a trusted in-house IT department. Direct Connect also stays on top of industry trends and looks for ways to cut costs and find even better services. Bottom line is, I trust their recommendations.”

Jim and the team at Direct Connect plan to continue providing computer equipment, services, and consulting to small businesses in Cleveland for many years to come. “Our home and pride are in Cleveland, and our web site says it all –”

About Direct Connect

Since 1992, Direct Connect Computer Systems has provided computer and technology products and services to Northeast Ohio small businesses. Our focus is to empower our customers with the latest technologies tailored to suit small business infrastructure, resources and budgets. We are proud to be a trusted IT business advisor to hundreds of small business customers and strive to create more efficient and effective operations.

Direct Connect was built on the foundation of exceptional customer service. Today our technicians continue to pledge to deliver prompt and reliable service while making sure that each problem is resolved to our customer’s satisfaction. We offer onsite services as well as remote Help Desk support for issues ranging from routine to emergency. Direct Connect’s “managed services,” including Preventative Maintenance and Data Backup, decrease downtime, improve performance and increase productivity.

Learn more at

Contact: Jim Conley, Owner, Direct Connect Computer Systems, (216)382-4900
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Direct Connect
Jim Conley

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