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Precision IT Group

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Precision IT Group Sets a New Record for the Number of Client Tickets Successfully Handled in a Week Post- Sandy

New York, NY, December 21, 2012 --( The week following Super Storm Sandy, Precision IT Group responded to more client issues than any other week in its history. Precision spent more than 32 hours in preparation for the storm, but did not anticipate the flood of more than 1300 notification issues – or “tickets” – that would arise in the following days. Precision provides 24/7 help desk support and network monitoring to clients and in a typical day handles 100 tickets or approximately 500 a week.

Although Precision’s Manhattan location never lost power from the effects of Sandy, many clients needed assistance setting up stations to work from remote locations, or to activate their disaster recovery plan. Some clients turned up remote servers in Precision’s data center space in Virginia or New Jersey, neither of which was affected by the storm.

“What we experienced with Sandy is a sign of the service revolution. Our goal is to serve clients for life,” said Anthony Butler, Precision IT’s VP of Sales. “The week may have seemed extraordinary, but that’s what we do. Clients need to rely on and trust us, and so we take care of them the same way we take care of ourselves—maybe even better.”

Part of the service revolution in IT is placing the human element back into the service model. People want less automation and more engagement with people who care, and Sandy tested the limit. Precision contacted every single client it works with just to check in and help where possible. For example a couple of days after Sandy, Precision staff helped a client retrieve their servers from a defunct data center without power, using flashlights and then drove them to their corporate office to get them back on line.

About Precision IT Group:
Recognized as a top 100 MSP in the country and 5 years on the Inc., 5,000’s list of fastest growing companies, Precision IT has started a service revolution by relying on less automation and more personalized service. It continues to provide a wide range of expertly engineered solutions and technology to SMB and enterprise clients. Precision IT Group’s service portfolio includes managed IT services, project management, cloud hosting, backup and disaster recovery solutions, asset management and procurement services. Precision IT is headquartered in New York with a satellite office in Charlottesville, Virginia.
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Precision IT Group
Shalane Layugan

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